About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Managed Services Technician is responsible for supporting customer‑premise networking equipment through configuration, fulfillment, inventory management, and troubleshooting activities. This role analyzes and resolves network failures and outages, supports customer activations and migrations, and ensures accurate system documentation across multiple platforms. The position requires a security clearance for customers where proprietary or sensitive information is involved in configuration and internal communications.

Work Location

This position is located at 18 W. Archer St. Tulsa, Oklahoma.

The Main Responsibilities

Network Operations & Troubleshooting
Analyze network failures and outages, develop corrective solutions, and coordinate repair efforts for networking equipment.
Perform internal and external escalations for hardware failures, software issues, and data‑related outages.
Maintain and support IP infrastructure to ensure reliability and service continuity.

Configuration, Fulfillment & Service Delivery
Perform materials management and inventory staging for manual configuration and fulfillment activities.
Configure and fulfill Managed Services (MS) CPE orders using the Stager platform.
Process customer service activations, disconnects, and migrations.
Coordinate and perform low‑ to mid‑level complexity migrations.

Inventory & Asset Management
Execute inventory control functions including cycle counts, inventory management, and reconciliation.
Ensure inventory accuracy and proper handling of customer‑owned and company‑owned equipment.

Systems, Documentation & Compliance
Update all required systems and databases with a high level of accuracy and attention to detail.
Operate across multiple systems and databases to support operational workflows.
Maintain a strong commitment to safe work practices and hold self and others accountable for safety standards.

Training & Continuous Improvement
Remain current on data network technologies through required and recommended training and independent learning.
Follow documented processes and contribute to continuous operational improvement.

Security & Compliance Requirements
Ability to handle customer proprietary information, sensitive configurations, and internal correspondence in accordance with company and customer security policies.
Must comply with all information security, access control, and data handling requirements.

Work Environment
Fast‑paced operational environment supporting customer delivery timelines.
Collaboration with logistics, engineering, and operations teams.
Will require handling sensitive customer data and systems.

What We Look For in a Candidate

Required Qualifications

• Experience supporting networking equipment in a configuration, fulfillment, or operations environment.
• Working knowledge of IP networking concepts and customer premise equipment.
• Experience operating in multiple enterprise systems and databases.
• Strong attention to detail and documentation accuracy.
• Ability to manage escalations and work effectively with internal and external partners.
• A security clearance is required for this position.

Preferred Qualifications

• Experience with MS Stager or similar configuration platforms.
• Prior experience supporting regulated or security‑sensitive customer environments.
• Inventory management or warehouse operations experience.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$40,500 - $53,500 in these states: OK

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

• Benefits
• Bonus Structure

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Requisition #: 341536

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

From metro connectivity to long-haul data transport to our edge cloud, security, managed service, and digital platform capabilities, we meet our customers’ networking needs today and as they build for tomorrow. Our experience-first approach to networking, edge cloud and cybersecurity connects people, data and apps―quickly, securely and effortlessly. We ignite business growth and accelerate innovation for 8 of the 10 most valuable brands in the world.