MANAGER, INTERNAL FRAUD

The Manager of Internal Fraud is responsible for minimizing fraud committed by Asurion associates enterprise-wide through the use of internal fraud tools by defining measures to enhance current procedures and processes. This individual will design and implement new reports and tools to better identify emerging fraud trends. Acting as a liaison to partner departments, this manager will define risk opportunities of new programs and recommend mitigations. This role will also coordinate communications and employee awareness training on current internal fraud trends and preventative measures in order to strengthen the adequacy and efficacy of the internal fraud function. This position also works investigations of fraudulent and illegal activity as well as company policy and regulation issues, bringing the appropriate internal fraud cases to resolution, prosecution and restitution.

The ideal candidate will have a high level of collaboration with Analysts within Fraud Operations and extensive involvement with multiple Operations, Human Resources, Finance and Legal groups. The candidate should also be able to analyze large volumes of data from disparate data sources and identity outliers, discreet patterns, red flag behaviors and potential fraudulent activities. They should also be able to identify trends cross functionally, reporting larger systemic issues to inter-departmental stakeholders. In particular, the ability to enhance the work of others, offering assistance in widening scope and thought around investigative avenues is essential to ensuring the success of the investigative team.

RESPONSIBILITIES:

• Regularly meet with Customer Solutions leadership and constituents to identify internal fraud vulnerabilities

• Identify and implement new fraud detection tools including testing, deployment and determining optimal usage. Identify how tools and resources can be utilized by other departments and facilitate flow of information

• Provide regular reporting at the departmental level reviewing the past month's activity and identifying any emerging issues

• Work with business partners to provide and implement solutions for internal fraud cases and trends; identify emerging themes and key indicators in fraud investigations and lead cross-functional teams to implement new strategic policies to mitigate exposure and manage risk

• Partner with counsel to prepare for and, when necessary, attend mediations, arbitration, and other court proceedings

• Coordinate communications and employee awareness training with respect to internal fraud emerging issues

• Design, implement and evaluate antifraud programs and controls to prevent, detect and respond to internal fraud

• Lead and support all existing internal fraud activities and initiatives

• Draft new and or revise existing anti-fraud policies, obtaining appropriate approvals and defining associated communication plans.

• Identify vulnerabilities in programs, systems, and processes

• Staff management responsibilities include interviewing and hiring, monitoring and directing work assignments, conducting performance evaluations, addressing disciplinary issues, coaching and mentoring, and enforcing departmental and company guidelines, practices, and policies

• Ensure internal fraud cases are researched, documented and completed in accordance with departmental, regulatory and compliance reporting standards

• Maintain confidentiality of all investigation materials and case documents

• Liaise with IT, Legal, Finance, Care and HR departments and Clients regarding investigations, acting as a subject matter expert for internal fraud

• Interact with law enforcement when warranted

• Testify in court when required

• Understand and quantify risks associated with new or proposed processes or procedural changes and representing the Fraud team in project groups and planning meetings

• Update job knowledge by tracking and understanding emerging fraud related practices and standards; participating in educational opportunities; reading professional publications; maintaining professional networks; participating in professional organizations

• Perform other related duties as assigned

• The primary work location for this role is the Nashville Ragland facility. On occasion, travel to other locations may be required.

REQUIREMENTS:

• Bachelor's Degree

• 3-5 years of fraud investigation or quantitative analysis experience with financial services, IT, Human Resources, auditing, property/casualty insurance, or corporate risk management

• CFE (Certified Fraud Examiner) certification preferred

• Effectively communicate with all levels of the organization including proven ability to develop strong relationships with peer groups across multiple departments

• Skilled at building and maintaining cross-functional and multi-level relationships across large organization

• High level of professional and personal integrity and ethical behavior

• Demonstrate ability to prioritize and manage multiple tasks/projects and deadlines simultaneously

• Excellent communication (oral, written, presentation), interpersonal and consultative skills are required

• Proficiency in SQL/Oracle, Microsoft Excel, Word, and PowerPoint, Microsoft Access preferred

• Strong problem solving and process improvement skills

LICENSING:

This position may require that you hold a valid insurance license. Failure to pass the insurance license exam or an inability to obtain or maintain the required license(s) will result in forfeiture of the position.

If you are not currently licensed, but have taken and failed the insurance licensing exam or have otherwise been unable to complete the licensing application process you will not be considered for this position.

Asurion helps more than 300 million people around the world unlock their technology’s untapped potential. Through innovative technology solutions, we help keep consumers connected through comprehensive protection and smart tech help. Partnering with leading wireless carriers, retailers, and tv providers, Asurion’s 19,000+ employees deliver a seamless and award-winning customer experience—anticipating customer needs with tailored services.