When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

What you’ll be doing...

Join Verizon as we continue to expand our industry-leading network to improve the ways people, businesses, and things connect. Verizon is positioned to lead the “Fourth Industrial Revolution” (4IR) with the emergence of technologies like our outstanding 5G network and the Internet of Things (IoT) to impact a wide variety of industries such as healthcare, education, manufacturing, public safety, government, and many others. We are in the midst of historic breakthroughs in connectivity and mobility to blend the physical and the digital through ground breaking technologies such as virtual reality, augmented reality, artificial intelligence, autonomous vehicles, nanotechnologies, 3D printing, wearables, and advanced robotics. As part of this team, you will play a meaningful role in our network transformation through building a unified network across all lines of business and maintaining the technology that keeps millions of our customers connected.

The Global Network Management Team is seeking motivated and driven engineers to support management of Verizon’s Intelligent Edge Network encompassing Unified Transport, NGPON2, Multi-Service Edge, Base Network Controller, IP Routing, and Converged Core technologies. You will provide surveillance/maintenance and DevOps support for Verizon’s Global Transport (Layer 0, 1 and 2) networks. You will conduct alarm monitoring, outage management, maintenance scheduling and provide technical assistance to Field Operations on the repair of global transport platforms. You will also be responsible for monitoring the implementation of transport network change control activities and performing pre/post technology checks.

• Handling phone calls to respond to network alarms and events for proactive network monitoring.

• Managing Trouble Tickets, Outage communications, and process issues for internal and external customers.

• Generating, driving, and updating Trouble Tickets via internal ticketing system.

• Performing fault isolation, triaging, and repairing network events to ensure the health of our network.

• Working with external and internal Verizon organizations to coordinate and fix network events.

• Providing network technical assistance to external teams by communicating technical details to customer service centers, technical support organizations, and executive management teams during network events and major outages.

• Improve automation through scripting and robotics process automation (RPA) to improve team functions and efficiency.

What we’re looking for...

You are an analytical, forward-thinking, and collaborative-minded network engineer. Your dedication and flexibility help to solve complex problems, and you’re eager to help us evolve to meet the demands of running the network of tomorrow.

You’ll need to have:

• Must be a current participant of the Department of Defense Skillbridge Program or of the Hiring our Heroes Corporate Fellowship Program Cohort 2-2024.

• Bachelor’s degree or four or more years of work experience.

• Three or more years of relevant work experience.

• Knowledge of TCP/IP.

• Experience with Python scripting.

• Experience driving automation initiatives and process improvements.

• Willingness to work flexible hours including night shift work with dayshift hours as needed to support project requirements, and serve as part of a 24x7 on-call rotation.

Even better if you have one or more of the following:

• A degree in Telecommunications, Computer Science or Electronics.

• Three or more years of experience in Network Operations.

• Knowledge of IP telecommunication equipment and technologies (Cisco, Juniper, Adtran, Calix).

• Knowledge of routing protocols (MPLS, LDP, BGP, IS-IS, OSPF), cloud computing and virtualization.

• Knowledge of specialized telecommunications equipment (Ciena 6500T/S, & Cisco) and technologies.

• Knowledge of optical DWDM system & optical distribution network (GPON).

• Strong customer service and interpersonal skills

• Excellent written and verbal communication skills.

• Ability to work in fast-paced, dynamic environment while multitasking.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

At Verizon, we're a human network, connected across the globe and working behind the scenes. Our V Teamers lift up communities and make an impact while enjoying the flexibility to focus on the passions that matter most. That’s life in the #NetworkLife.