When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing…

Responsible for the development and oversight of all data elements, reporting, and knowledge management related to DWP Mobility services. The expectation for this role is to create and maintain a data service, comprising multiple areas and services, and designed to display and report on all relevant mobility services data for daily operational review while identifying trends related to both systems and support with the expectation of constantly improving support and the employee experience. Additionally, the role will be responsible for the continuous upkeep of, and development of new service related knowledge based articles and Operational Run Books. The role is expected to also be customer focused and provide Tier 3 level Mobility support for employees as needed and some Project Management duties related to new mobility projects as they arise. ****

What we’re looking for…

• Analyzing service-related data to proactively identify trends insights, create thresholds, and find efficiency improvements

• Defining and establishing analytic goals

• Providing data quality assessments for each data area and correcting / improving where possible

• Developing data reporting and modeling

• Understanding the Experience Level Agreements with a focus on the employee experience

You’ll need to have…

• Bachelor’s degree or four or more years of equivalent work experience.

• Four or more years of relevant work experience.

• Experience with the creation of data dashboards

• Power BI and / or other Data Visualization tool experience

• Experience in understanding Mobile Device Management (MDM) and Unified Endpoint Management (UEM) platforms and their capabilities and limitations to effectively manage mobile device operating systems.

Even better if you have…

• A Degree

• Experience with writing technical knowledge base articles and maintaining article library

• Experience with developing and maintaining technical service “Run Books”

• Excellent written and verbal communication skills

• Mobile device support experience (Apple & Android)

• Project Management experience is a big plus

• Experience in Advanced troubleshooting capabilities capable of understanding detailed interconnected infrastructure elements and experience with advanced troubleshooting techniques.

This role may be considered as part of the Department of Defense SkillBridge Program.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401 (k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a Colorado, Connecticut, Nevada, or New York work location, the compensation range for this position is between $63,000.00 and $116,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.

You want more out of a career. A place to share your ideas freely. We power and empower how people live, work and play by connecting them to what matters most. If that inspires you, start the next chapter of your career here.