ABOUT CENTURYLINK

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world's best networking company by solving customers' increased demand for reliable and secure connections. The company also serves as its customers' trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

THE ROLE

CenturyLink is seeking early-career or second-career self-starters who are self-motivated with high technical aptitude and an interest in a Network and Telecomm Customer Support role. You will participate in our Ops Academy which is a robust 6-week training program to jump-start and enable your success in this role. This rigorous program is designed to develop tech-savvy individuals in the areas of network operations, IP, and customer care where you will learn about our technology, networks, products, processes, and customer service best practices. Activation Technician I is an entry level position within the North America Operations organization. This role is responsible for the testing of layer 1 and layer 2, implementation of services at layer 1, 2, and occasionally 3, including private line services; Ethernet, MPLS, VPN, DIA, Voice, Security, Managed Services and SDWAN suite of products. Their responsibilities will also include product and systems knowledge related to the activated services, technical validations, pre-testing, troubleshooting, activation and post activation with customers.

THE MAIN RESPONSIBILITIES

ESSENTIAL JOB DUTIES:

• Complete activations for external customers with oversight.
• Partner with the applicable departments to trouble shoot activations for customers CCM's, Account teams and Field Ops
• Troubleshoot post-activation issues.
• Process orders according to SLA's, M&P's, On-Time Performance objectives and quality standards.
• Manage the assigned queue (could be an ACD call queue where assigned) to maintain service level objectives.
• Maintains and supports the network infrastructure. Update all systems and databases with careful attention to detail.
• Provides accurate and consistent internal and external customer communication during established intervals using phone, email, and ticketing notes.

BEHAVIORAL & TECHNICAL:

• Develop and maintain close working relationships with key stakeholders to understand evolving issues and requirements, understand upstream and downstream implications and dependencies, ensuring key solutions are executed and properly coordinated.
• Maintains a commitment to safe practices and holds others equally accountable.
• Complete designated amount of work in a specified timeframe with a high degree of quality.
• Efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously.

WHAT WE LOOK FOR IN A CANDIDATE

REQUIRED:

• Assoc degree or equivalent education and relevant experience.
• 2 - 3 years related experience in specific area or equivalent.

PREFERRED:

• Telecommunications or other relative field of study/work
• Certifications on related telecom or networking field. Minimum of 1 certification
• Fundamental knowledge of OSI model, working knowledge of IP
• Fundamental knowledge of Routing Protocols and Hardware Platforms to include BGP, OSPF, TCP/IP, IP Routing, Cisco
• Layer 2 and 3 Hardware and Software plus Cisco IOS, ATM, Frame-Relay and Juniper
• Layer 2 and 3 Hardware and Software plus Juno OS, DNS, Radius, UNIX
• Exposure to Network Design (LAN, WAN and ISP) and troubleshooting
• Fundamental knowledge of all Ethernet Topologies

WHAT TO EXPECT NEXT

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

ALTERNATE LOCATION: US-Colorado-Broomfield REQUISITION #: 225491 This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/ (please copy and paste link into a new browser)

EEOSTATEMENT

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

DISCLAIMER

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Lumen is a global company of approximately 38,000 professionals dedicated to unleashing the world's digital potential. Lumen frees businesses from the legacy communication experiences holding them back today by making IT environments more user-friendly and intuitive. Our experience-first approach to networking, edge cloud and cybersecurity connects people, data and apps―quickly, securely and effortlessly. We ignite business growth and accelerate innovation for 8 of the 10 most valuable brands in the world.