When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

Here at Verizon, we are building opportunities for network growth, technology growth, career growth, and the opportunity to impact how we develop the next generation of the Global Telecommunications that Verizon supplies the world! This position seeks intelligent, forward-thinking, collaborative-minded, and adaptable leaders.

The Southlake Network Management Center is seeking a talented and motivational leader to serve as a supervisor in the 24x7 Operations team in Southlake, TX. You will be responsible for the front-line management of the teams performing surveillance and repair of Verizon’s Core and Edge Networks that serve Verizon Wireless subscribers. This is a position that may rotate between days, evenings, and overnight shifts based on the needs of the business. You will provide tactical strategy and direction for all outages and impacting network events. Additionally, you will operate as an escalation facilitator, support projects, create opportunities for enhancement, and manage the group through priority events. When you join Verizon, you will be doing work that matters alongside other talented people, transforming the way people, businesses, and devices connect with each other. The Southlake NMC Team is dedicated to evolving Operations to meet the demands of running the Network of tomorrow.

What you’ll be doing...

• Strategic development / tactical implementation of response plans to network-impacting events.

• Tactical outage and situational management.

• Processing root causes analysis of outages and major network events.

• Engages with employees to manage, evaluate and meet team performance and business metrics.

• Mentoring a team to the betterment of the individual and the organization.

• Conducts employee performance appraisals and communicates feedback effectively.

• Maintains and secures administrative records for tracking employee attendance, records of work performed, trainings completed and other important metrics.

• Handling special requests.

• Analyzing and driving critical transformation business initiatives.

• Performing rotational on-call duties as well as work rotational weekends / holidays / multiple shifts.

What we’re looking for...

You flourish in a fast-paced environment where you utilize your strong leadership skills, technical expertise and business savvy to resolve issues and lead a team to accomplishing organizational goals. You’re a problem solver that can get to the root of an issue and develop strategies to mitigate those issues going forward. You are energized when faced with an unfamiliar challenge. You are dependable and consistent with your job responsibilities.

You’ll need to have:

• Bachelor’s degree or four or more years of relevant work experience.

• Knowledge of Network Equipment and Systems.

• Operations experience in a Network Management Center.

• Willingness to work extended hours when necessary, including weekends, holidays, after hours and on call as required for the needs of the business.

Even better if you have one or more of the following:

• A degree in Business Engineering, Administration or Management.

• Five or more years of multidisciplinary leadership experience (in the Telecommunication Industry, managing organizational budgets and projects).

• Demonstrated excellent verbal and written communication skills.

• Ability to communicate and present information at all levels of the business.

• Leadership skills and business acumen within a large organization.

• Technical knowledge of routing protocols (OSPF, MPLS, LDP, BGP, IS-IS).

• Experience and familiarity with firewalls, load balancers, Cisco Routers, Nokia, Juniper, etc.

• Proven track record in managing a complex process and driving results.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

You want more out of a career. A place to share your ideas freely. We power and empower how people live, work and play by connecting them to what matters most. If that inspires you, start the next chapter of your career here.