When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

You will be responsible for ensuring service delivery and reliability of Verizon’s world-class voice, video, and data networks, and at the best cost. Your role will involve leading and developing a high-performing, 24x7 network operations team to effectively perform network management responsibilities, drive project completion, and ensure our effectiveness in responding to real-time escalation issues. The team that you will lead performs the ordering, provisioning and installation of telecommunications services for Public Sector. We are transforming our network and constantly innovating to enhance the customer experience; you play a vital role in changing the way our customers live, work, and play.

• Trains, coaches, and counsels direct reports through observing employee quality and safety performance.

• Engages with employees to manage, evaluate and meet team performance and business metrics.

• Conducts employee performance appraisals and communicates feedback effectively.

• Supports the installation, maintenance, and construction of network services.

• Evaluates trends in data and identifies the root cause of issues to develop solutions to customer service or network issues.

• Manages mandatory trainings on compliance, safety, systems and general process changes.

• Maintains and secures administrative records for tracking employee attendance, records of work performed, trainings completed and other important metrics.

• Resolves grievances and workplace issues to maintain and enhance a positive working environment.

• Travel required within work geography. May be overnight at times depending on geography size.

Where you'll be working....

This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager

What we’re looking for...

You thrive in environments where strong leadership skills, business acumen, and technical expertise are key to driving the success of multi-functional teams. No stranger to succeeding in a fast-paced environment, you juggle competing priorities with ease. You enjoy solving problems with a knack for digging into the details to determine root causes, quantifying impact, and pursuing impactful solutions. People count on you for your ability to build relationships at all levels and communicate clearly to business and technical audiences alike.

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.

• Four or more years of relevant work experience.

• Experience in supervising & leading cross functional teams.

• Valid driver's license.

• Willingness to travel.

• Willingness to work extended hours when necessary, including weekends, holidays, after hours and on call as required for the needs of the business.

Even better if you have one or more of the following:

• A degree

• Experience in the telecommunications or technology industry.

• Strong communication skills.

• Knowledge of technical environments including network and data centers.

• Strong PC skills (e.g. Microsoft Office Suite, Google Suite, etc.)

• Experience using virtual collaboration tools (i.e. Zoom, Blue Jeans, Slack, MS teams, etc.).

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

You want more out of a career. A place to share your ideas freely. We power and empower how people live, work and play by connecting them to what matters most. If that inspires you, start the next chapter of your career here.