Operations Analyst, SC &E Business Operations

Why WWT?

Fueled by creativity and ideation, World Wide Technology strives to accelerate our growth and nurture future innovation. From our world class culture, to our generous benefits, to developing cutting edge technology solutions, WWT constantly works towards its mission of creating a profitable growth company that is a great place to work. We encourage our employees to embrace collaboration, get creative and think outside the box when it comes to delivering some of the most advanced technology solutions for our customers.

At a glance, WWT was founded in 1990 in St. Louis, Missouri. We employ over 10,000 individuals and closed nearly $17 Billion in revenue. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to announce that it has been named on the FORTUNE "100 Best Places to Work For®" list for the 12thconsecutive year!

Want to work with highly motivated individuals that come together to form high performance team? Come join WWT today!

Job Summary

The Operations Analyst will be focused on building high-performing teams in our Solutions, Consulting & Engineering organization through employee engagement and development. At WWT, our high-performing teams are critical enablers of delivery success and customer delight. The Operations Analyst understands the needs of these high performers and works to identify or develop solutions to build capabilities. They show deep knowledge in and deploy collaboration communication and training enablers. In addition, they partner with appropriate groups (Organizational Change Management, HR, Business Process, and Analytics) on the effective implementation of programs.

Responsibilities/Essential Functions

• Design, development and implementation of on-demand training modules using the Articulate training suite, PowerPoint, Canva and other mediums
• Engagement with key stakeholders in training design, managing launch metrics and modifications needed to address changing business needs over time
• Facilitation of large training events, from calendar & catering management to acting as emcee
• Maintaining employee development program plans, schedules, and budgets
• Creation of clear, compelling charts, tables, and other visuals
• Ongoing maintenance of 20+ on-demand training modules and monthly live training events
• Administration of a knowledge management tool to support best practice sharing

Qualifications

Education

• BA or BS preferred

Work Experience

• 2 - 5 years of work experience in one or more of the following areas is preferred:
  • Instructional Design
  • Training Facilitation
  • Management or Technology Consulting

Specialized Knowledge, Skills, and Abilities

• Excellent communication and engagement skills; ability to communicate with all levels of management
• Skilled at multitasking requirements and supporting a combination of new & ongoing tasks across multiple internal groups
• Ability to generate creative solutions to difficult or ambiguous problems
• Thoughtful problem-solving skills and ability to work well in groups
• Proficiency with Microsoft PowerPoint & Excel
• Strong slide writing skills

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Diversity, Equity, and Inclusion is more than a commitment at WWT -- it is the foundation of what we do. Through diverse networks and pipelines, we have a clear vision: to create a Great Place to Work for All. We believe inclusion includes U. Be who U are at WWT!

Equal Opportunity Employer Minorities/Women/Veterans/Differently abled

Founded in 1990, World Wide Technology (WWT), a global technology solutions provider with $17 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world.

With nearly 9,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 11 years in a row by Fortune and Great Place to Work®️ for its unique blend of determination, innovation and leadership focus on diversity and inclusion.