• Work with Zum Operations team and COO to execute on our customer success process
• Suggest improvements and refine the process
• Use our tools and technology to record all the data and measure the metrics of success
• Be a great Zum brand and customer ambassador based on our guidelines

• Great Communicator - both written and verbal
• Focused on solving problems for customers
• Can develop relationship with customers and see them successful with our solutions
• Highly Organized and manage time effectively
• Tech savvy - fulent and not afraid to use technology to organize themselves.
• Available and proactive to answer to customer questions or proactively reach out.

Great Communicator, Highly Organized, Resourceful, Prioritizing and managing time under pressure

Zum provides scheduled and on-demand rides and care for kids 5-15-year-old​. We take pride in being the most trustworthy partner of a working mom - ensuring their kids never ever miss any activity while riding in style with a fun-loving and trustworthy Zumer.

Our Zumers are far more than a driver. They take pride in not simply driving safe but in making every interaction an awesome experience for the kid and a customer delight for the parent. It is evident in our customer's words who often say that "Our Zumer did a far great job than probably we could have." or "I am relaxed when my kids are riding with Zum."

Our Zumer come from many accomplished backgrounds - graduate students, researchers and practitioners interested in kid’s related subjects, full time homemakers, sports coach, teachers and more. They are friendly and outgoing people who share few common traits: love working with kids, trustworthy and of course.. carry an impeccable driving record! In Zumer, we provide an excellent opportunity to work part-time on a fun and active job while making good money.