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Order Management Specialist

Learn more about Ingram Micro
Ingram Micro

Ingram Micro

Order Management Specialist

Scottsdale, AZ +3 locations
Full Time
Paid
  • Responsibilities

    DESCRIPTION

    • $23-28 STARTING PAY PER HOUR.
    • SCHEDULE IS MON. - FRI. FROM 8 AM - 5 PM.
    • HYBRID IN-OFFICE/WFH SCHEDULE.
    • NO COLD-CALLING OR COMMISSION.
    • BENEFITS (MEDICAL) AND 401K BEGIN ON DAY #1!

    Ingram Micro is seeking a motivated and talented ORDER MANAGEMENT SPECIALIST who is passionate about offering excellence to customers and performing at a high level! We are looking for ambitious and driven individuals who are eager to be in an environment that will offer unlimited growth and career development.

    If you have excellent organization skills, can handle a fast-paced environment, and are always curious to learn more, join us! If you can multi-task and respond to rapid change, you must apply! If you are an outstanding communicator and you love technology, this job is for you.

    ESSENTIAL RESPONSIBILITIES:

    • Provide operational support to our sales team, vendor partners, and customers.
    • Secure pricing, SKU set up, and inventory management.
    • Review and verify the accuracy of requests and transactions, then complete accordingly
    • Maintain records associated with the transaction and prepare related reports as needed.
    • Handle customer inquiries and resolve order issues with the customer, vendor, and associate team members to help deliver an outstanding customer experience.
    • Provide order status, delivery/shipment dates, inventory/product availability, pricing/quotes, return authorizations, shipping discrepancies, credits and other related questions.
    • Serve as an advocate for the customer; problem-solving and helping them navigate through Ingram Micro to get an answer or resolution.
    • Suggest and develop operational and process improvements to better serve our customers.

    WHO IS INGRAM MICRO?

    Ingram Micro is the world's largest distributor of technology. We touch about 80% of the technology being used in the world today, which means YES, we've probably touched some part of that phone, tablet, or laptop you're on way before you did! With operations in 56 countries and more than 33,000 associates worldwide, we generated $50 billion in revenue just last year! After over 40 years in the industry, we're continuing to expand our footprint and we'd love to expand it with you!!

    KNOWLEDGE, SKILLS, AND/OR ABILITIES NEEDED:

    • Excellent written and verbal communication skills.
    • Ability to multi-task in a fast-packed environment and excel with minimal supervision.
    • Accurate data entry skills
    • Demonstrated proficiency in MS Office suite including Excel, Outlook, and Word.
    • Experience with SAP or similar ERP system is highly preferred
    • A strong customer focus with a proven track record of delivering best in class customer support.
    • Collaboration skills.
    • The ability to be an individual contributor that is part of a greater team.
    • Ability to problem-solve and manage time efficiently
    • Minimum High School diploma (or equivalent) is required, secondary degree is preferred.

    NOTE: THIS IS NOT A COMPLETE LIST OF TASKS

    WHAT THIS POSITION OFFERS:

    • $23.00-$28.00 an hour to start - compensation rate is flexible based on relevant experience.
    • Opportunity to begin a long-term career with stable and growing organization.
    • Remote/In-Office hybrid option work schedule.
    • Medical, vision, dental insurance - we even have options for your pets!
    • 401k with employer match.
    • Tuition reimbursement.
    • Paid vacation and sick days.

    Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

  • Industry
    Information Technology and Services
  • Locations
    Scottsdale, AZ • Scottsdale , AZ • Carlsbad, CA • Irvine, CA
  • About Us

    After over 40 years in the industry, Ingram Micro is the world’s largest distributor of technology. Together with thousands of vendors, resellers, and partners, we touch about 80% of the technology being used in the world today, which means YES, we’ve probably touched some part of that phone, tablet, or laptop you’re on way before you did! We have operations in 64 countries and more than 33,000 associates worldwide, and just last year alone, we generated $50 billion in revenue!