When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing...

The VGS Order to Bill Team enables predictable excellence in systems, channels, policies, and processes for our customers and employees. We blend business and technical knowledge to unlock efficiency and process excellence through problem-solving and collaboration. The team leverages a deep understanding of the Verizon technical and business process ecosystem to make strategic business recommendations on how processes can be re-imagined using technology to deliver improved business outcomes.

Our goal is to ensure seamless and error-free experiences for both customers and internal employees. This encompasses accuracy in ordering, billing, and other operational functions, including software, network components, customer activation, and maintenance activities. We actively identify revenue leakage and potential sources of customer dissatisfaction; managing the end-to-end resolution of all issues, processes, and solutions, considering the needs of all business functions and sales channels.

This position requires an individual with a strong desire to ensure we produce the highest quality product for our customers every day, capable of independent decision-making, with a thorough knowledge of our products and services; including exceptional technical understanding of our order and billing systems.

Responsibilities

Lead and collaborate efforts associated with improving processes and creating solutions within the Order-to-Bill pillar. Responsible for improving customer journeys impacting over $100B in revenues annually, as the position will have a direct impact on the day-to-day sales, service, and billing experience of the Verizon Consumer Group. Play a key role in streamlining and improving customer journeys within the Order-to-Bill pillar and will engage in active partnership with the marketing, frontline support systems, as well as other IT and operations teams.

• Establishing, evolving, and retiring business capabilities to drive business value and achieve business goals

• Defining tech-driven roadmaps that are aligned to and enable business goals with multiple stakeholders

• Creating detailed process maps of existing processes, identifying opportunities to streamline and reduce errors.

• Developing strategic plans for capabilities to close identified gaps. Clearly and objectively articulating these plans by detailing the capability’s framework and its interconnected components and models, which include value streams, stakeholders, resources, and processes.

• Partnering with business stakeholders to define strategy, working with other GTS leaders to understand the business needs and enable platform capabilities to bring the strategies to life.

• Partnering closely with Revenue Assurance to enable proactive controls to improve customer and billing experiences.

• Defining success metrics for fixes and enhancements, creating processes to monitor and evaluate the effectiveness of process improvements against success metrics.

• Leveraging high levels of influence across business and technology enterprise organizations, extensive business knowledge, and innovative problem-solving skills.

• Developing forward-looking roadmaps & value based on strategic goals, business processes, and technology enablers for assigned initiatives.

• Living and implementing the Verizon Credo.

What we’re looking for...

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.

• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Knowledge of Verizon ordering, billing, marketing and sales architecture, and/or business processes.

• Experience with large-scale projects and ability to manage and successfully launch multiple, complex projects and manage numerous activities while maintaining exceptional work productivity with high quality.

Even better if you have one or more of the following:

• Knowledge of multiple functions within the business.

• Experience with Agile delivery .

• Experience with IT architecture and Business Processes in Telecom with sales and/or service-related experience with large, diverse teams.

• Experience in process improvement, and process design and documentation; including the ability to evaluate and monitor the impact of improvement efforts.

• Strong communication, presentation, decision-making, and negotiation skills; with proven ability to successfully communicate ideas and recommendations to all levels within the organization.

• Experience in collaborating with a diverse set of stakeholders to get results across multiple groups and disciplines.

• Self-initiative and persistence, ability to deal with a high degree of ambiguity, and drive clarity in key areas.

• Negotiation skills to navigate in a complex matrixed organization and align a broad range of stakeholder interests in pursuit of a common goal.

• Organizational skills to coordinate and manage multiple cross-divisional work processes and projects.

• Experience with quantitative, and analytical skills; deductive reasoning and problem-solving skills.

• Experience to synthesize information from a variety of sources and translate it into effective and actionable information.

• Experience to collaborate cross functionally to develop strategic initiatives and deliver measurable outcomes.

• Experience with writing SQL queries and scripts using relational databases like Teradata, Oracle, SQL Server and pulling data from EDW/ GCP data warehouses.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $120,500.00 - $231,000.00.

You want more out of a career. A place to share your ideas freely. We power and empower how people live, work and play by connecting them to what matters most. If that inspires you, start the next chapter of your career here.