Responsibilities:

• Provide front-line support for trading systems across equities, algo, futures, and options,ensuring consistent service delivery to internal and external clients

• Proactively monitor system alerts and manage incidents across the entire stack: hardware,software, application, and network

• Handle trade flow, order routing, pricing, and market data-related issues across equity and derivative trading platform.

• Coordinate with front-office, middle-office, and infrastructure teams during incident calls and critical outages

• Collaborate closely with application development teams to investigate and resolve recurring issues, and provide input into platform design and improvements

• Contribute to continuous improvement initiatives including automation, resiliency, observability, and knowledge base development

• Operate within a follow-the-sun global support model with teams in Asia, EMEA, and North America

• Participate in weekend and off-hours on-call rotations and act as a point of escalation for major incidents

• Ensure global consistency in processes, documentation, and tooling

• Bachelor’s Degree in Computer Science (preferred) or related technical field

• Working knowledge of UNIX/Linux, scripting languages (e.g., Shell, Python, Perl, or JavaScript), and relational databases (e.g., Sybase, DB2, SQL, Postgres)

• Ability to troubleshoot production issues across a multi-tiered environment

• Some understanding of trading flows in equities and derivatives, ideally with exposure to low-latency and algorithmic execution environments

• Excellent communication skills and the ability to remain calm under pressure

• Experience with ticketing and monitoring tools (e.g., ServiceNow, Geneos, Splunk, Grafana) is a plus

• Knowledge of market structure, FIX protocol, or exchange connectivity is a plus

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