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Professional Services Project Manager



Professional Services Project Manager

Full Time
  • Responsibilities

    Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

    NOTE: This role can be worked remotely from anywhere in North America

    About the team

    FIS™ GETPAID is a fully integrated, web-based credit and collections management solution that helps increase cash flow, mitigate risk, and drive operational efficiencies.

    What you will be doing

    The project manager requires a combination of project management skills and subject matter expertise on the business solution they are managing. Individuals must possess excellent communication, interpersonal, and team leadership abilities. They also must have the capacity to work with cross functional teams to accomplish overall project goals. Ideally, the project manager has five years of experience managing projects from inception to completion and/or specific consulting subject matter expertise. Project management certification is desirable.

    About the role

    • Requires a combination of project management skills and subject matter expertise on the business solution they are managing.

    What you will be doing

    • Provides Plans and coordinates all aspects of projects from initiation through delivery.
    • Develops, defines, and executes project plans, project scope, activities, schedules, budgets, and deliverables.
    • Identifies needed resources for projects, defines and assigns major project roles.
    • Creates project charters to identify project scope, critical success factors, risks, etc.
    • Manages the project work plan and holds the team and project resources accountable to variances in budget and hours.
    • Possess thorough understanding of estimation, letters of agreement, master service agreements, staffing model, average bill rates and cost structure by level.
    • Interacts with sales, systems engineering, product development, and other members of cross-functional teams.
    • Oversees schedules and budgets to ensure goal attainment.
    • Ensures requirements for internal technology projects align to operational standards. Develops alternate requirements or document exceptions as appropriate.
    • Coordinates activities and tasks among project team members, other internal departments and client or vendor/subcontractor organizations as needed to meet project goals and ensure project completion is on schedule, within budget constraints and of the appropriate quality standards for the project scope.
    • Manages project risks, issues/problems, and activity progress to ensure project goals, e.g., deadline, scope and quality are achieved. Assists with problem resolution or risk mitigation as needed.
    • May include managing the customization of base products to meet client requirements, system integration with other FIS or third-party products or consulting projects and engagements.
    • Delivers informational and decision-seeking presentations to technical and business groups in FIS and/or in client organizations.
    • Identifies project management coordination process gaps or areas for improvement, recommends and implements solutions.
    • May work at client sites from time to time requiring some travel.

    Planview/Helios Responsibilities

    • Ensure time is entered and submitted for each time period.
    • Ensure detailed comments are provided for each billable time entry.
    • Ensure vacations, floating holidays, and personal time off is scheduled.
    • Ensure billable client project tasks are scheduled.
    • Ensure Travel Approval Requests are submitted within a week of the expenditure
    • Ensure expense reports are entered and submitted within a week of the expenditure.
    • Ensure project members enter and submit billable time for the proper Task-Activity for each project.
    • Ensure detailed comments are provided for each billable time entry.
    • Once a project phase is completed, inactivate the team members from entering time against a signed off task.

    Project Management Responsibilities

    • Develop and maintain project plans
    • Store all Project deliverables (signoffs, documentation, workbooks, customer status reports, tech info/vpn, issue lists, major decisions, etc.) on SharePoint.
    • Provide manager with all project statuses on a bi-weekly basis.
    • Update all project statuses on the FIS PMO site (or other designated site) on a weekly basis.
    • Ensure planned project work is scheduled in Planview.
    • Identify opportunities for follow-up work and communicate to Sales.
    • Provide client with weekly (minimum bi-weekly) status reports that include a budget summary, and an assessment of all the project risks.
  • Qualifications

    What you bring

    • Extensive knowledge of project management standards, processes, procedures, and guidelines
    • Knowledge of the industry project management best practices, e.g., Project Management Body of Knowledge (PMBOK)
    • Knowledge of various types of IT project methodologies and life cycles, e.g., conversions, incremental, rapid delivery, classic or traditional waterfall phases of analysis, design, development, testing, implementation, and the correct project application
    • Knowledge of standards relevant to the software industry, e.g., ISO, CMM, Six Sigma
    • Knowledge of financial services industry
    • Knowledge of company’s products and services
    • Advanced skill in the use of project management software to manage projects, e.g., MS Project and auxiliary tools, such as earned value database, audit tools, project repository, including risk, issues and action items database, SLIM Estimate, Metrics and Control, PlanView, Platinum Process Continuum
    • Demonstrated skill in managing project budgets and timelines
    • Skill in the use of negotiation techniques to reach agreement when there are widely differing viewpoints
    • Excellent analysis, problem-solving, team, conflict management and time management skills
    • Excellent verbal and written communication skills
    • Ability to interact effectively with executive level clients
    • Ability to set clear expectations, manage team performance and build high morale among team members
    • Ability to maintain confidentiality and carry out assignments that are sensitive in nature


    Bachelor’s degree in computer science, management information systems or business administration or the equivalent combination of education, training, or work experience. PMP (Project Management Professional) certification may be required.

  • Benefits

    What we offer you

    • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
    • A wide range of professional education and personal development possibilities – FIS is your final career step!
    • A competitive salary and benefits
    • A variety of career development tools, resources, and opportunities

    Privacy Statement

    FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

    EEOC Statement

    FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

    For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

    Sourcing Model

    Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

  • Industry
    Information Technology and Services
  • About Us

    With a 50-year history rooted in the financial services industry, FIS™ is the world’s largest global provider dedicated to financial technology solutions. We reach well beyond geographical and cultural borders in countries throughout the world. Our work and vision continue to expand with a strategy that has given FIS one of the most comprehensive solution sets in its industry. FIS is a Fortune 300 company and is a member of Standard & Poor’s 500® Index.