Project Coordinator (Cut Admin) 

(This is a 6 month contract to hire opportunity) 

Shifts: 2nd and 3rd Shift- Overnight, weekend, holiday hours required.

World Wide Technology (WWT) is a global technology integrator and supply chain solutions provider that brings an innovative and proven approach to how organizations around the world discover, evaluate, architect and implement technology.

Based in St. Louis, we work closely with industry leaders such as Cisco, HP, EMC, NetApp, Citrix, VMware and Dell, focusing on three market segments: Fortune 500 companies, service providers and the public sector. WWT employs more than 4,000 people and operates more than 2 million square feet of state-of-the-art warehousing, distribution and integration space strategically located throughout the world.  WWT is proud to announce that it has been named on the FORTUNE “100 Best Places to Work For®” list for the sixth consecutive year and was awarded #5 on Glassdoor's 2017 Employees' Choice Awards, honoring the Best Place to Work. 

World Wide Technology, Inc. (WWT) is currently seeking a Project Coordinator (Cut Admin) to work on a highly dynamic and collaborative team providing logistical and escalation support to the infrastructure and technical teams as it pertains to large-scale infrastructure upgrades and migrations for commercial, US-based companies as well as the public sector. The technologies associated with the upgrades and migrations are as follows: Basic understanding of Meraki wireless, network cabling and infrastructure, WAN/LAN technologies and basic switching and routing. The qualified candidate will need to be in the Denver area.

AS A PROJECT COORDINATOR (CUT ADMIN), YOU WILL LEAD OR SUPPORT THE FOLLOWING HIGHER-LEVEL ACTIVITIES:

• The Project Coordinators (Cut admins) are required to publish a status report every 2 hours and handle the internal and external escalation notices. 
• Provide centralized status monitoring and logistical support for the activities related to the dispatched Field Technicians
• Assist Command Center Manager in developing schedule for Agents to ensure coverage during migrations and installations
• Assist in training Command Center Agents on interactions with Field Technicians during migrations and installations
• Review and update Command Center Process Manuals as needed
• Initiate and drive escalations from the Field Technicians to Senior Level Engineers
• Track and document status of all activities related to the Field Technicians tasks

SPECIAL QUALIFICATIONS:

• Advanced Customer Service skills
• Ability to Multi-Task
• Well-Organized / Detail oriented
• Advanced computer skills in Microsoft Office, particularly Excel
• Working knowledge of SharePoint
• Geographical knowledge of service area and map reading skills
• Strong problem-solving skills
• Superior communication skills
• Experience in supervising others
• Basic understanding of Meraki wireless, network cabling and infrastructure, WAN/LAN/VLAN technologies and basic switching and routing is preferred, but not required.
• Experience logging tickets and tracking workflows in ServiceNow preferred, but not required. DAILY RESPONSIBILITIES: 
• Make outgoing and take incoming calls
• Data input and record keeping
• Task tracking and recording
• Basic network troubleshooting
• Monitoring Command Center reports and updating appropriately
• Primary contact for resolving non-technical escalations
• Debrief with project management team as required

EQUAL OPPORTUNITY EMPLOYER MINORITIES/WOMEN/VETERANS/DIFFERENTLY ABLED

WWT HAS IMPLEMENTED A VACCINE REQUIREMENT FOR ALL OF ITS U.S. WORKFORCE. ALL NEW HIRES MUST BE FULLY VACCINATED BY DECEMBER 8, 2021. APPROPRIATE RELIGIOUS AND MEDICAL ACCOMMODATIONS WILL BE MADE.

Founded in 1990, World Wide Technology (WWT), a global technology solutions provider with $17 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world.

With nearly 9,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 11 years in a row by Fortune and Great Place to Work®️ for its unique blend of determination, innovation and leadership focus on diversity and inclusion.