When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing...

As a Revenue Assurance Consultant in the Verizon Connect Operations team, you will look for risks to revenue streams, develop solutions to mitigate the risks and correct inefficiencies in processes that result in revenue losses. You will work closely with business and technical teams to understand workflows and document gaps that result in incorrect or delayed billing.

Utilizing expert analytical knowledge, this role will monitor the operation of multiple systems to ensure the accuracy of the revenue stream, financial statements, operational metrics and compliance with legal and regulatory policies. You will leverage technical acumen and project management expertise to drive revenue recognition. Your focus will include new products and processes as well as existing business workflows.

As gaps are identified you will verify the impact to the business and develop interim and long term mitigation plans by working with stakeholders to define, execute, and monitor solutions. Responsibilities may also include providing expertise in analyzing and resolving issues related to revenue or cost leakage, revenue acceleration, profitability analysis, billing accuracy, and effective system or process design.

• Provide advanced end to end analytical support for national billing, including systems, processes, errors and automations in order to maximize billing recognition, accuracy and timeliness.

• Drive a deep knowledge and understanding of billing structures and supporting systems to perform research.

• Analyze existing processes and data to identify inefficiencies, trends, and areas for improvement.

• Develop and implement reporting to monitor customer lifecycle patterns. Identify anomalies, research root causes, and develop corrective actions as needed.

• Work with cross-functional teams to understand multifaceted processes.

• Define issues and design solutions that align with the defined business needs and strategic objectives. Develop proposals that include documentation of impact estimates and socialize with management and key stakeholders.

• Develops specific goals and plans to prioritize, organize, and accomplish work.

• Serve as a crucial link between business stakeholders and technical teams (like GTS), translating complex business needs into actionable requirements for system design.

• Support the implementation of solutions by working with teams and ensuring they meet the agreed-upon requirements.

• Evaluate the effectiveness of solutions by gathering feedback and measuring key performance indicators to confirm desired business outcomes.

What we’re looking for...

Where others see columns of numbers, you see valuable information. You can spot patterns and anomalies. You are naturally curious and inquisitive, and you enjoy digging deep to understand the underlying story behind the data. Efficiency is your middle name—you look for ways to make things better around every corner. Your can-do attitude helps you handle competing deadlines and overcome obstacles when challenges arise. You can inspire a team to work toward a shared goal and you’re able to communicate effectively with those in different roles, functions, and levels.

You’ll need to have:

• Bachelor's degree or four or more years of work experience.

• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.

• Experience in billing and root cause analysis

• Revenue Assurance or audit experience

• Ability to work equally well both independently and within a team

• Strong verbal and written communication skills

Even better if you have one or more of the following:

• Bachelor's or Master’s degree in Accounting/Finance, Information Technology or Data Analytics

• Project management experience

• Experience implementing process improvements

• Knowledge of Salesforce, Super Libra, Connect 360, SOM, and S4

• Experience with analytical tools like Excel, Google Sheets, SQL, Smartsheets

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $78,000.00 - $150,000.00.

The annual salary range for the Illinois location(s) listed on this job requisition based on a full-time schedule is: $86,000.00 - $150,000.00.

You want more out of a career. A place to share your ideas freely. We power and empower how people live, work and play by connecting them to what matters most. If that inspires you, start the next chapter of your career here.