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Sales Support Representative - Public Sector

Ingram Micro

Ingram Micro

Sales Support Representative - Public Sector

Greer, SC +1 location
Full Time
Paid
  • Responsibilities

    Ingram Micro is seeking a motivated and talented Sales Support Representative that are passionate about offering excellence to customers and performing at a high level! We are looking for ambitious and driven individuals who are eager to be in an environment that will offer unlimited growth and career development.

    Who is Ingram Micro?

    Ingram Micro is the world’s largest distributor of technology. We touch about 80% of the technology being used in the world today, which means YES, we’ve probably touched some part of that phone, tablet, or laptop you’re on way before you did! With operations in 56 countries and more than 33,000 associates worldwide, we generated $50 billion in revenue just last year! After over 40 years in the industry, we’re continuing to expand our footprint and we’d love to expand it with you!!

    Your role:

    • Develop vertical market knowledge to best serve customers that sell into the Federal and State/Local governments
    • Support our Sales Team and partners through operational processes
    • Enter orders into our system; work with other teams to secure pricing, order product, set up SKUs, etc.
    • Review and verify the accuracy of the request and transaction, and complete the transaction accordingly
    • Maintain records associated with the transaction and prepare related reports as needed
    • Handle customer inquiries and resolve support issues with the customer, vendor, and associate team members to help deliver an outstanding customer experience
    • Provide order status, delivery/shipment dates, inventory/product availability, pricing/quotes, and other related questions.
    • Serve as an advocate for the customer; problem-solving & helping them navigate through Ingram Micro to get an answer or resolution
    • Ensure compliance with government regulations
    • Suggest and develop operational and process improvements to better serve our customers

    Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

  • Qualifications

    How do you stand out?

    If you have excellent organization skills, can handle a fast-paced environment, and are always curious to learn more, join us! If you can multi-task and respond to rapid change, you must apply! If you are an outstanding communicator and you love technology, this job is for you.

    What you bring to the role:

    • Excellent communication skills – you will be emailing and talking to our customers all of the time
    • High School diploma (or equivalent), Bachelor's Degree preferred
    • Minimum of three years of previous customer service or administrative support experience
    • Proven track record of delivering a great customer experience
    • Experience in project work or working with a project team is preferred
    • Ability to problem-solve and work independently
    • Collaboration and ability to successfully work in a team
    • Familiarity with Excel and Word required

    Benefits include vision, medical, and dental coverage, tuition assistance, and 401k match all available on DAY 1!

  • Compensation
    Position starts at $16.50/hr and can go up with experience!
  • Industry
    Information Technology and Services
  • Locations
    Scottsdale, AZ • Greer, SC
  • About Us

    It’s no surprise that technology powers the planet. And what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population.

    By joining us, you make Ingram Micro’s contribution a reality: helping businesses grow, supporting industries from healthcare to education with their technology, or even connecting the world.

    What’s in it for you? Well, we take great care of our people, everyone is made to feel welcome, and opportunities to grow apply to all. But the prospect of shaping the future through technology is something you’re unlikely to find anywhere else.

    Let’s shape tomorrow.