When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

What you’ll be doing...

Join Verizon as we continue to expand our industry-leading network to improve the ways people, businesses, and things connect. Verizon is positioned to lead the “Fourth Industrial Revolution” (4IR) with the emergence of technologies like our best-in-class 5G network and the Internet of Things (IoT) to impact a wide variety of industries such as healthcare, education, manufacturing, public safety, government, and many others. We are in the midst of historic breakthroughs in connectivity and mobility to blend the physical and the digital through cutting-edge technologies such as virtual reality, augmented reality, artificial intelligence, autonomous vehicles, nanotechnologies, 3D printing, wearables, and advanced robotics. As part of this team, you will play a critical role in our network transformation through building a unified network across all lines of business and maintaining the technology that keeps millions of our customers connected.

The Managed Services Activations team is seeking a motivated Implementation Manager(MSIM)/Project Manager(MSPM) that can work with a number of teams to successfully implement a customer’s network. The MSIM/MSPM needs to work effectively and efficiently to deliver service to the customer with minimal delay.

The Managed Services Implementation Manager is responsible for executing the domestic and international implementation schedule for Managed Services activations. Duties include processing Managed Service Orders, tracking equipment and site milestones, and coordinating dispatches for the installation of customer premise equipment with Verizon field operations and third party vendors. The Implementation Manager is responsible for data integrity and order status updates. Work assignments are made on a customer and project basis allowing the MSIM/MSPM to focus on customer needs while supporting Project Managers and Order Managers.

Responsibilities include:

• Review and validate the scope of managed projects

• Track, monitor and help drive Customer deliverables related to a managed order.

• Collaborate with Sales, Solution Architects and Ordering Teams to help facilitate the creation of orders related to a managed project.

• Ensure that appropriate resources are assigned to a project and the orders.

• Run internal and external (customer facing) calls

• Document timeline, implementation path, priority sites, and special instructions

• Monitor orders for equipment and circuit delivery

• Track project milestones and update order status

• Provide weekly project status (communication & client management)

• Schedule implementations with the Customer and necessary internal resources

• Monitor sites for management acceptance and facilitate issue resolution

• Review of lessons learned and create action plans

• Ensure Order Closure and Billing

What we’re looking for...

You thrive in environments where critical thinking & technical expertise are key to driving the success of multi-product service implementations. No stranger to succeeding in a fast-paced environment, you juggle competing priorities with ease. You enjoy solving problems with a knack for digging into the details to determine root causes, quantifying impact, and pursuing impactful solutions. People count on you for your ability to build relationships at all levels and communicate clearly to business and technical audiences alike.

You’ll need to have:

• Bachelor's degree or four or more years of work experience.

• Three or more years of relevant work experience.

• Experience in Project coordination

• General knowledge of Telecommunications

Even better if you have one or more of the following:

• Five years of experience with service providers

• Strong attention to detail

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

You want more out of a career. A place to share your ideas freely. We power and empower how people live, work and play by connecting them to what matters most. If that inspires you, start the next chapter of your career here.