The Senior Client Manager owns the client relationship. Oversees and maintains a consultative relationship with the client, acting as the primary contact and partner for all Acxiom products and services. Responsible for maintaining excellent client communication at all levels of the organization. Works closely with the client to regularly review account performance, identifying and communicating opportunities for additional Acxiom support. In addition, they are responsible for developing the business by identifying and selling additional services within the Acxiom product portfolio.

DUTIES AND RESPONSIBILITIES

• Responsible for meeting client expectations and ensuring the client is kept fully up to date with critical activity on the account
• Responsible for the development and growing existing client revenue/generating new business through value-based upselling.
• Achieves contracted revenue target and incremental growth (target within account)
• Responsible for account plan development
• Act as the key interface between the client and all relevant Acxiom product teams.
• Escalation point for status, issues, problems and feedback to client/stakeholders and teams.
• Negotiate contracts on behalf of company
• Responsible for managing within salesforce all records of sales, revenue, and other key account information.
• Lead client-facing and internal troubleshooting efforts
• Work closely with delivery team managers helping support overall business strategy , developing new business opportunities, creating quarterly business review presentations and other client needs.

Required

• Bachelor's degree from a four-year college or university or equivalent work experience.
• Able to analyze problems and strategize for better solutions
• Knowledgeable of sales process from initiation to close
• Able to multitask, prioritize, and manage time efficiently
• Solid negotiation skills and ability to build strong interpersonal relationships with clients and management
• Experience in data, digital and/or marketing services industry

Preferred

• 8+ years of experience in an account leadership role in sales, marketing or agency environment
• Experience with Media, Technology,Telcom, and B2B
• Demonstrated ability to understand the customer's business and align client services to client priorities and link to Acxiom value proposition.
• Consultative/Persuasive skills.
• Excellent group presentation skills.

TRAVEL:

• Up to 25%

#GD17 PRIMARY LOCATION CITY/STATE: Homebased - Conway, Arkansas ADDITIONAL LOCATIONS (IF APPLICABLE): Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.

Acxiom is a customer intelligence company that provides data-driven solutions to enable the world’s best marketers to better understand their customers to create better experiences and business growth. A leader in customer data management, identity, and the ethical use of data for more than 50 years, Acxiom now helps thousands of clients and partners around the globe work together to create millions of better customer experiences, every day.