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Senior Decision Support Analyst - Team Lead

Learn more about Acxiom
Acxiom

Acxiom

Senior Decision Support Analyst - Team Lead

Remote
Full Time
Paid
  • Responsibilities

    Assists clients with business solution definition as well as campaign management and business intelligence tools and/or processes through all or some of the following ways:

    • Fully understands details of client's data and Acxiom's marketing capabilities, ensuring clients receive accurately segmented, cleansed, formatted and ready-to-market data.

    • Executes and analyzes decision support processes and data to measure campaign efficiency, data accuracy, data integrity, operations performance, customer satisfaction and cost effectiveness.

    • Provides data, analysis and recommendations to support multiple technical operations and ensure client satisfaction.

    • Researches, trouble shoots, administers application administration, conducts application user training, and code changes.

    DUTIES AND RESPONSIBILITIES

    • Serves as team leader for the Decision Support Analyst team

      • Works with the team to ensure work is covered and workload is distributed evenly

      • Works with the team to develop standards and best practices

      • Works with the team to identify process improvements

    • Works with the BSA to create Microsites in a timely manner

    • Monitors work for ADA compliance from an awareness level (Asks questions / Recognizes issues)

    • Creates Campaigns using Encompass ETL tool that delivers data to the sites and customers as needed

    • Designs and creates Needed website reporting

    • Is seen as one of the batch processing Experts and works on complex development projects

    • Point of contact for clients with business solution definition through campaign management and business intelligence tools and/or processes.

    • Keeps projects on track

    • Works in Sitecore to create Microsites and manage content.

    • Determines the best way to test all work done for Batch processing

    • Manages and executes multiple Level complex campaigns of various types

    • Participates in change management process for existing solutions

    • Provides issue resolution which may include

    • Responsible for application administration.

    • Identifies, recommends and documents code changes or makes appropriate code changes.

    • Constructs and/or enhances data documentation as needed.

    • Drives and shares best practices, adoption of standards and lessons learned with internal Acxiom teams.

    • Documents and conducts performance monitoring for sites and service environments.

    • Maintains subject matter expertise in designated accounts and processes.

    Must Have:

    • Advanced, proven knowledge of solution management, Acxiom Data, Agile Development Cycles.

    • Solid understanding of Websites or Webservices

    • Solid SQL / PL-SQL skillsets

    • Solid knowledge of ETL tools

    • Unix/ Linux knowledge

    • Scripting knowledge

    • Report building tool knowledge

    What will set you apart:

    • Proficient in Sitecore (Must have used and maintained content using the tool) Version 10 Is a plus

    • Knowledgeable of ADA

    • Proven team leadership of a high functioning development team

    • 5+ years experience as a DSA with at least 2 in Digital development

    • Proficient in Encompass ETL tool

    Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.

  • Industry
    Information Technology and Services
  • About Us

    Acxiom is a customer intelligence company that provides data-driven solutions to enable the world’s best marketers to better understand their customers to create better experiences and business growth. A leader in customer data management, identity, and the ethical use of data for more than 50 years, Acxiom now helps thousands of clients and partners around the globe work together to create millions of better customer experiences, every day.