Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future.

The Role

The Program Manager, Modernization & Simplification (M&S) Coach partners with leaders and cross functional teams to drive execution rigor, accountability, and measurable business outcomes across enterprise transformation initiatives. This role is not a traditional project management position. Instead, it focuses on coaching leaders and teams for effective execution, strengthening business and financial discipline, and ensuring initiatives translate strategy into results.

The M&S Coach operates as a trusted advisor and execution partner, helping leaders clarify priorities, navigate complexity, and drive progress through influence, strong business acumen, and executivelevel communication.

Work Location

This is a work from home position within the U.S.

The Main Responsibilities

• Coach initiative owners and workstream leaders to strengthen execution discipline, ownership, and followthrough on commitments

• Reinforce accountability for outcomes by setting clear expectations, reviewing progress, and challenging plans and assumptions when needed

• Develop and lead executivelevel presentations that clearly communicate progress, risks, tradeoffs, and decisions required

• Plan and facilitate executive and crossfunctional meetings, ensuring discussions are focused, decisions are clear, and actions are owned

• Apply strong business and financial acumen to evaluate initiative readiness, value assumptions, execution risks, and tradeoffs

• Partner with Finance and business leaders to ensure initiatives are grounded in sound business cases and realistic value delivery plans

• Identify execution gaps, decision bottlenecks, and crossfunctional dependencies; work with leaders to resolve issues and maintain momentum

• Influence and align stakeholders across Product, Technology, Operations, Finance, Marketing, and other functions around shared priorities

• Promote consistent ways of working, transparency, and outcomefocused execution across the M&S portfolio

What We Look For in a Candidate

Required Qualifications:

• Bachelor’s degree in Business, Finance, Operations, or a related field

• 5–7 years of experience in transformation, strategy execution, operations, consulting, or similar roles

• Demonstrated ability to influence leaders and teams without direct authority

• Strong executive communication skills, including experience creating leadershipready presentations and leading seniorlevel discussions

• Proven business acumen with the ability to assess value, risk, and execution tradeoffs

• Experience working in complex, fastpaced, and highly matrixed environments

Preferred Qualifications:

• Experience supporting enterprisescale transformation, modernization, or costreduction efforts

• Comfort partnering closely with Finance on business cases, value tracking, or financial tradeoff discussions

• Experience in technology, telecommunications, or large enterprise environments

Key Attributes

• Execution focused coach with strong business judgment

• Confident executive presence and clear, concise communicator

• Comfortable challenging leaders constructively to improve outcomes

• Collaborative, adaptable, and outcomeoriented

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

• Benefits
• Bonus Structure

#LI-Remote

#LI-HR1

Requisition #: 341749

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

From metro connectivity to long-haul data transport to our edge cloud, security, managed service, and digital platform capabilities, we meet our customers’ networking needs today and as they build for tomorrow. Our experience-first approach to networking, edge cloud and cybersecurity connects people, data and apps―quickly, securely and effortlessly. We ignite business growth and accelerate innovation for 8 of the 10 most valuable brands in the world.