Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role

At Lumen, the Senior Lead Software Developer, AI Developer Enablement, steps into an environment built on trust, accountability, and the opportunity to create meaningful impact. Working on the infrastructure customers depend on today while helping shape what comes next, this leader plays a critical role in advancing AI-ready connectivity through innovation, performance, security, and resilience.

Each day, this developer partners with engineering teams across the organization to identify opportunities where AI can remove friction, accelerate delivery, and unlock new possibilities. By transforming repetitive development tasks into scalable AI-powered capabilities, they enable teams to work smarter, move faster, and focus more of their energy on creative problem-solving and innovation.

Drawing on deep expertise in software engineering, AI solution design, agent development, workflow automation, APIs, platform integration, and knowledge retrieval, this leader creates reusable tools, intelligent agents, and practical solutions that become part of developers’ everyday workflows. Their work helps establish trusted patterns for AI adoption that are useful, secure, and sustainable across the enterprise.

The Senior Lead Software Developer, builds more than technology—they build capability. Through collaboration, technical leadership, and a commitment to continuous improvement, they help engineering teams embrace AI with confidence, improve productivity, and elevate the quality of software delivery. In doing so, they translate AI ambition into durable engineering excellence and help shape the future of innovation across Lumen.

Location

This is a work from home position within the US.

The Main Responsibilities

AI Skills & Agent Development

• Design and scale AI assistants, agents, and workflows that support software development. Build solutions for code understanding, documentation, testing, engineering Q&A, and secure integration with approved tools and knowledge sources.

Use Case Discovery & Solution Design

• Work with engineering teams to identify productivity opportunities, define AI use cases, and create solution designs, prototypes, and adoption plans with measurable outcomes.

Reusable Solution Engineering

• Develop reusable components, APIs, prompt libraries, agent templates, and connectors. Establish standards for testing, documentation, monitoring, and lifecycle management.

Engineering Knowledge & Automation

• Connect AI solutions to trusted technical resources and automate tasks such as documentation, change summaries, system understanding, and technical support.

Integration with Developer Workflows

• Embed AI solutions into repositories, issue trackers, CI/CD platforms, collaboration tools, and internal portals to streamline developer workflows.

Responsible AI, Security & Governance

• Ensure AI solutions follow security, compliance, governance, and responsible AI standards through guardrails, evaluations, and risk controls.

Adoption, Measurement & Continuous Improvement

• Promote adoption through demos, pilots, training, and documentation. Measure impact using usage, efficiency gains, quality improvements, and developer feedback.

Leadership and Technical Collaboration

• Partner with engineering teams to provide guidance on architecture, integration, testing, and production readiness while encouraging innovation and AI adoption.

What We Look For in a Candidate

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field; advanced degree or equivalent experience preferred.
• 10+ years in software development, platform engineering, AI solutions, automation, developer tools, or related technical fields.
• Hands-on experience building production software, APIs, integrations, automation frameworks, developer tools, or enterprise platforms.
• Experience designing and implementing AI solutions, including agents, assistants, prompt workflows, RAG, knowledge search, and workflow automation.
• Strong knowledge of software development lifecycle activities, including agentic development, analysis, design, coding, testing, code reviews, documentation, release support, and troubleshooting.
• Experience partnering with engineering teams to identify use cases, validate prototypes, prioritize opportunities, and deliver scalable reusable solutions.
• Strong understanding of security, access control, data handling, compliance, responsible AI, quality assurance, and operational support for AI-enabled systems.
• Ability to create technical designs, implementation plans, reusable patterns, adoption materials, and business-focused technical summaries.
• Excellent communication and collaboration skills, with experience driving adoption, leading workshops, demonstrating solutions, and influencing technical stakeholders.
• Proven ability to lead initiatives, mentor developers, and improve developer productivity and engineering efficiency.

Preferred Skills

• Experience with LLMs, agent frameworks, prompt engineering, vector databases, embeddings, RAG, tool calling, and model evaluation.
• Familiarity with GitHub, GitLab, Azure DevOps, Jira, Confluence, ServiceNow, Backstage, OpenAI-compatible APIs, and similar tools.
• Experience building connectors for engineering systems, knowledge bases, repositories, CI/CD tools, service catalogs, and collaboration platforms.
• Knowledge of cloud services, serverless architectures, containers, microservices, event-driven systems, and modern integrations.
• Experience evaluating AI solutions through prompt testing, regression testing, human review, telemetry, and quality measurement.
• Experience creating self-service developer platforms, enablement programs, and reusable engineering accelerators.
• Cloud, AI, software engineering, security, or DevOps certifications are a plus.

Requisition #: 342851

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:

https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:

https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Lumen is the trusted network for the AI-powered world, connecting people, data, and applications through one of the world’s most expansive fiber networks. We enable secure, high-performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

Everything we do at Lumen takes advantage of our network strength. From metro connectivity to long-haul data transport to our edge cloud, security, and managed service capabilities, we meet our customers’ needs today and as they build the future.