SENIOR TECHNICIAN, ISG TECHNICAL SUPPORT

Round Rock, TX | Oklahoma City, OK

What will your next opportunity look like? Will it provide hands-on, technical and customer-facing training designed just for you-the eager self-starter? Will you have a career coach, mentor, and large infrastructure of tools to help you succeed? Will you have the perfect balance of being part of an established company, with a start-up, entrepreneurism like no other in the industry? If this is the job you dreamed of when beginning your career then a Senior Technician role at Dell might be perfect for you.

PROGRAM OVERVIEW:

Del Technologies is a 100,000 member-strong, global company, with sights set on changing the world. Come change the world with us and learn how other early career professionals are launching-and advancing-their careers. As a n Infrastructure Technician you will be responsible for providing remote technical support expertise in a complex information infrastructure environment with the need to integrate Dell Technologies products and systems with other Dell Technologies and non-Dell Technologies computer systems being operated by customers. Ability to convey sophisticated ongoing technical system support is critical to, and an essential component of, both Dell Technologies' business operations and the business operations of Dell Technologies customers.

ROLE RESPONSIBILITIES:

• Apply technical support expertise to resolve customer issues.
• Responsible for providing telephone, email, chat and remote diagnostic technical support of assigned products.
• Works closely with peers and internal subject matter experts to increase knowledge and resolve customer issues.
• Identifies and provides resolutions to technical problems.
• Provide an extraordinary customer service experience

• Associates Degree (2-year colleges), Bachelors degree (4-year universities) - MUST HAVE GRADUATED BY THE SEPTEMBER 2021 START DATE
• A desire to work with Customers
• Technical curiosity& an interest in pursuing technical certifications as part of onboarding
• Ability to provide solutionsfor customers with challenging expectations.
• Maintains/builds relationships with other groups that impact the technical aspect for phone support (e.g. tool content teams, product group).
• Participates with leaders to determine focus areas for technical improvements (e.g. establishes targeted mentoring programs, consults on incentives related to technical performance).

ATTRIBUTES: CANDIDATE STRENGTHS

• Strong Communication & Interpersonal Skills
• Leadership & Initiative
• Collaboration & Teamwork
• Analytical & Problem-Solving Proficiency
• Integrity & Enthusiastic Attitude
• Professional Demeanour

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Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We're proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What's most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more. We started with computers, but we didn't stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what's next in technology, starting today. You can also learn more by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here .

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here .

Dell Technologies Inc. is a multinational technology company. We are a diverse team with unique perspectives. United in our purpose, our strategy and our culture. Driven by our ambition and the power of technology to drive human progress. Unwavering in our commitment to equality, trust and advocacy for one another.