Why WWT?

Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With nearly 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and leadership focus on diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities.

Why should you join the SCLO Team?

As a Service Contract Specialist with WWT, you will serve a critical role within our Service Contract & Licensing Operations team and interact directly with Inside Sales, Procurement, WWT Account Managers, WWT Finance Teams, OEM Account Teams and end-user customers. This team delivers critical support to WWT’s customers by proactively managing their service contracts and subscription renewals of which you and the team will provide. By joining the SCLO team, you will truly have the opportunity to hone in and master your craft and realize what is needed to solve real life business issues! If you are looking to further understand and support the many new and renewing OEM Service Contracts, please look into joining WWT today!

Description:

The Service Contract Specialist role resides within our Sales Operations Service Contract & Licensing Operations team and interacts directly with Inside Sales, Procurement, WWT Account Managers, WWT Finance Teams, OEM Account Teams and end-user customers. This role is responsible for owning service contract management, including contract consolidation and cleanup, quoting renewals, quoting new attach services required for true-ups, and all necessary reporting in support of customer engagement. The Service Contract Specialist will work directly with the WWT account teams and leadership to ensure service contract renewals are quoted and provided to the customer to ensure on-time closure. They will also work with the WWT Inside Sales Representative and Procurement Specialists to ensure the orders are properly set up and ordered in our system. This role is important for our overall success of achieving both team and corporate goals. Detailed and timely communication is critical to the success of this role as well as the consistent execution of the responsibilities listed below.

Responsibilities Include:

• Build and maintain strong working relationships with WWT account teams and internal operations.
• Assist the WWT business units with identifying and quoting OEM service contract renewals.
• Maintain expertise of the baseline processes pertaining to Quoting and Service Contract Management
• Maintain proficiency in the use of OEM and WWT Service Contract Tools
• Maintain good organizational skills to keep details organized for each account in the Customer Profiles (deal id’s, discounts, proper end-user information, contacts, co-term dates, contract numbers, standards)
• Run and maintain reports as necessary for our customers for their OEM service contracts.
• Work to ensure renewals are quoted in a proactive manner (90-120 days prior to expiration) to ensure positive impact in our metrics with on-time bookings.
• Provide Renewal Status of Opportunities to SCLO Program Specialist as well as Management.
• Be a resource for our WWT account teams and internal operations teams for service offerings, contracts, policies and tools.
• Bring new insight and possible improvements to the SCLO team’s success

Personal Attributes:

• Must have a passion for learning and continued education regarding OEM service offerings and policies for quoting and management as well as the Information Technology industry
• Ability to prioritize and perform work in required time frames
• Capability to multi-task and adapt to change
• Ability to communicate effectively and in a timely manner
• Strong Organizational Skills
• Detail Oriented and Critical Thinker
• A willingness to do whatever it takes to get the job done
• Proactive attitude and work ethic
• Must be a team player

Qualifications:

• B.A., Business, Finance or other related field or equivalent work experience
• 1-3 years of technology vendor relationship development experience preferred
• Demonstrated relatable business process experience preferred
• Proficient PC skills (Microsoft Word, Excel)
• Ability to work independently and/or on a team with minimal supervision
• A subject matter expert in technology partner processes a plus
• Excellent communication skills

Want to learn more about WWT? Check us out here: https://www.wwt.com/about

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Some WWT customers have a COVID-19 vaccine requirement. In order to work on projects for these customers, employees must be fully vaccinated or have an appropriate religious or medical exemption.

Preferred locations: MO, FL, NC, TX, AZ, IL, MA, VA, OR, AL, LA, GA, NV, MN, OH, MI, WI, IA, SC

Founded in 1990, World Wide Technology (WWT), a global technology solutions provider with $17 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world.

With nearly 9,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 11 years in a row by Fortune and Great Place to Work®️ for its unique blend of determination, innovation and leadership focus on diversity and inclusion.