When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

What you’ll be doing...

The Lead Specialist has overall responsibility of managing and coordinating all service delivery install activities through circuit activation for VPS Wholesale Customers.

Responsibilities include:

• Proactively pull orders for review.

• Perform daily order follow ups.

• Spearhead project management for large complex projects when needed.

• Coordinate all service installation activities (site survey, equipment delivery/installs, circuit activation etc.) with and on behalf of the customer.

• Monitor order progress and escalate as appropriate to internal teams.

• Coordinate and host meetings with customers, sales team, and internal groups (e.g. Service Delivery, Engineering, Construction, etc.)

• Act as main point of contact throughout order lifecycle that will serve as the liaison for providing or verifying critical order information.

• Clarify provisioning requirement questions with customer.

• Provide the customer and account teams with frequent updates and status reports (both written and verbal as required).

• Build content for client service reviews (as needed).

• Drive an exceptional customer experience along with the success of key performance metrics: CDD and Interval.

• Build strong relationships with downstream partners ensuring cohesive cross functional collaboration.

• Escalate as required to ensure customer requirements and due dates are met.

• Proactively notify management of any order that may turn into an escalation.

• Identify process gaps and possible solutions.

What we’re looking for...

You'll need to have:

• Bachelor’s degree or four or more years of work experience.

• Three or more years of relevant work experience.

• Experience within a Customer Service environment.

• Computer/systems experience (including Microsoft Office Suite and Google Suite).

• Project management experience.

• Telecom industry experience.

Even better if you have:

• Black Belt or Green Belt certification.

• Understanding of iEN and Dark Fiber services and associated delivery management systems.

• Knowledge with Wholesale Products: Ethernet, EVPL, IDE, and Wave/OWS, TLS, VZON, FTTC.

• Knowledge with the following systems: Accord, CANVAS (UUI), BAAIS, Provisioning Controller, EZ Status, Install Scheduler, Capacity Creation Request (CCR), IVAPP, Optix Dispatch & CXM, Vbuild

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $85,000.00 and $157,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.

You want more out of a career. A place to share your ideas freely. We power and empower how people live, work and play by connecting them to what matters most. If that inspires you, start the next chapter of your career here.