Sorry, this listing is no longer accepting applications. Don’t worry, we have more awesome opportunities and internships for you.

Service Delivery Specialist - Dispatcher

IBM

IBM

Service Delivery Specialist - Dispatcher

Columbia, MO
Full Time
Paid
  • Responsibilities

    System Administrators are the gatekeepers to the many systems that run our company and our clients. As a System Admin with IBM, you will have the opportunity to provide high-value IT services and leverage our leading-edge technology portfolio in our global network. Your work has a direct impact on the day-to-day productivity of our business by ensuring integrity of, and access to, our most important resource: data.

    Your Role and Responsibilities

    Report and analyze ticket data and metrics. Tasks are not standardized and require independent thought and problem solving to resolve. Interaction with other teams is often required to solve issues.

    • Work to standardize repeatable tasks and reports across multiple teams.
    • Team members review and analyze data. Produce metrics and reports for internal and external customers. Review trends and report on anomalies as necessary. They may also discuss team performance trends and exchange information obtained while working with members across multiple teams.

    About Business Unit

    At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking.If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS isthe place for you!

    Your Life @ IBM

    What matters to you when you're looking for your next career challenge? Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible. Impact. Inclusion. Infinite Experiences. Do your best work ever.

    About IBM

    IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

    Location Statement

    For additional information about location requirements, please discuss with the recruiter following submission of your application.

    Being You @ IBM

    IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

  • Qualifications

    Required Technical and Professional Expertise

    • High School Diploma/GED
    • At least 3 years experience in Financial or SLA Reporting

    Preferred Technical and Professional Expertise

    • College Degree in relevant technology.
    • 5 Years experience in Systems Administration within Unix Operating System
  • Industry
    Information Technology and Services
  • About Us

    IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

    Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

    At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.