Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What is the Internal WWT IT Team, and why join?

The Internal WWT IT team is the backbone of our company’s technological infrastructure, ensuring seamless operations and continuous innovation. Our team is dedicated to managing and supporting the company’s technological infrastructure, ensuring the smooth operation of hardware, software, networks, and data systems, while providing top-notch technical support to employees.

By joining the Internal WWT IT team, you will play a crucial role in maintaining the efficiency and security of our IT environment, enabling the company to achieve its strategic goals. The Internal IT team offers the opportunity to work in a dynamic and collaborative environment, where your contributions will directly impact the company's success. If you are passionate about technology and eager to take on new challenges, we encourage you to apply and join our team.

What you will be doing?

The ServiceNow Analyst serves as a liaison between stakeholders and the ServiceNow development team, providing expert business process analysis and guidance. This role is pivotal in ensuring that ServiceNow platform features are properly defined, documented, and aligned with WWT’s mission and service management best practices.

Key Responsibilities

• Requirement Gathering

  • Capture business and user requirements (as stories for Agile teams)
  • Ensure requirements are understood, developed, tested, and delivered to specification
  • Collaborate with process owners to define workflows and IT self-service needs 
  • Stakeholder Engagement

• Build positive relationships with stakeholders through consistent communication

  • Develop use cases, process diagrams, and documentation including stories, tasks and Functional Specification Documents
  • Challenge enhancement requests to ensure alignment with WWT ServiceNow principles and architectural direction
  • Delivery Process

• Work with the team and Product Owner on support, enhancements and strategic delivery for ServiceNow

  • Document and map current processes and perform gap analyses using Lean and ITIL frameworks 
  • Operational Support

• Resolve escalated issues/defects within ServiceNow.

  • Coordinate with service and process owners to ensure platform features meet business needs.

Qualifications

• 3–5 years of experience in business analysis or similar role.

• Familiarity with Agile development and ITIL standards.

• Strong analytical and problem-solving skills.

• Excellent communication and stakeholder management abilities.

• ServiceNow CSA certification preferred.

Preferred Skills

• Experience with ServiceNow HR module or scoped applications

• Ability to interpret data and create actionable reports

• Exposure to ServiceNow dashboards and assignment groups

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $90,000.00 to $110,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that are not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program

• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement

• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement

• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

If you have any questions or concerns about this posting, please email taposting@wwt.com.

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Founded in 1990, World Wide Technology (WWT), a global technology solutions provider with $17 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world.

With nearly 9,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 11 years in a row by Fortune and Great Place to Work®️ for its unique blend of determination, innovation and leadership focus on diversity and inclusion.