ABOUT LUMEN

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

THE ROLE

Do you have a passion for technology but thrive on making connections? Start an AMAZING career with Lumen by joining our February 2023 Solutions Engineer Academy, a College Connect sales development program.  Be a part of our sales team eco-system, transforming industries across the globe and changing the world one connection at a time.  As a technology sales professional, on the Solutions Engineering team at Lumen, you will assist companies to capitalize on emerging applications and power the 4th Industrial Revolution (4IR).

Our Solutions Engineer (SE) academy was designed to put you on a path towards a successful career as a solution engineer. Beginning with 10 weeks of immersive training & development to build your business acumen, sales and product knowledge, professional network, and customer-centric mindset. Upon successful completion of the class, trainees will transition into a Solutions Support Associate role within a major sales market and be set on a path for career growth and success! 

About the SE Academy Experience:

•    3-year development program

•    Initial 10 weeks of virtual immersive training, coaching, and development

•    TRAINING CLASS DATES: BEGINS JULY 2023 FOR 10 CONSECUTIVE WEEKS (VIRTUAL, WORK FROM HOME)

•    Learn technical and sales fundamentals for success from proven sales leaders

•    Understand Lumen's AMAZING platform and full product and solutions portfolio to increase overall knowledge for go-to market strategies

•    Network with Sales Academy and SE class peers, sales leaders, and business executives from all over the organization

•    Upon completion of training, transition to a Solutions Support role within a major sales market 

•    Continued support, development, and coaching in the field

THE MAIN RESPONSIBILITIES

• Work within a collaborative team environment as part of our sales eco-system to develop and document customer requirements, solution designs, service configurations, and project scopes of work in support of the delivery of network and IT solutions to business customers.

•    Support and assist field Sales Engineering teams to identify and develop additional revenue opportunities. 

•    Provide general discovery, support, and education to customers and internal Lumen personnel on questions or issues arising from service.

•    Research, define, and document service change requests where needed in support of service modification.

•    Work with customer and company personnel to help identify and define technical. problems, determine and design the solution and assist customer in implementing the fix.

•    Uncover and define customer solution and business development strategies, including the recommendation and communication of technology roadmaps to business customers.

•    Present Lumen capabilities, solution concepts, and technology roadmaps to both internal and external audiences in both formal and informal business settings.

•    Participate in marketing and networking events and activities with customer technical and business contacts.

•    Provide continuous feedback and recommendations to Sales Engineering leadership on where processes, services, tools, and capabilities can be improved or evolved to ensure ongoing improvement in efficiency and service innovation.

WHAT WE LOOK FOR IN A CANDIDATE

•    Bachelor’s Degree required.  Business, Computer Science, Electrical Engineering, Information Systems, Telecom, Networking, or similar degree (preferred).

•    Entry level opportunity ideal for new or recent graduates with less than 2 years of experience.

•    Basic understanding of communications, cloud, application, and information technologies and design.

•    Strong communication skills with ability to convey business and technology concepts to a wide range of audiences and skillsets

•    Comfortable speaking or presenting in an engaging manner to groups of professionals.

•    Conveys a sense of urgency, responsiveness and drives issues to completion.

•    Ability to show adaptability and resilience.

•    Self-motivated, ambitious, and passionate individual, who can define impact by examples of customer service, projects, or work experience.

•    Passion for customer service and desire to understand and introduce new technology to customer base.

•   Willingness to relocate if not located in the market area. Relocation assistance available for qualified candidates

AUTHORIZATION TO WORK IN THE US IS REQUIRED; SPONSORSHIP IS NOT AVAILABLE FOR THIS PROGRAM.

WHAT TO EXPECT NEXT

Requisition #: 325891

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO STATEMENT

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

DISCLAIMER

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

SALARY MIN: 42120

SALARY MAX: 93840

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional informationhere. We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Lumen is a global company of approximately 38,000 professionals dedicated to unleashing the world's digital potential. Lumen frees businesses from the legacy communication experiences holding them back today by making IT environments more user-friendly and intuitive. Our experience-first approach to networking, edge cloud and cybersecurity connects people, data and apps―quickly, securely and effortlessly. We ignite business growth and accelerate innovation for 8 of the 10 most valuable brands in the world.