When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through
the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.

As a SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a
division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an
established tech giant.

You will provide Sr. Analyst support for GOV and SMB segment contract and process support to the U.S., Canada, Australia and Mexico Sales teams working on some projects, and specifically working through escalations and ensuring contract velocity.

Key Tasks:

• Provide insight and data into trends with the aim of reducing the amount of orders that run into processing issues by highlighting process & system gaps as well as bringing forth creative solutions to increase velocity

• Supporting the PMO, GCS, Sales, Vendors, and other leaders as needed and in representation of the Sales Velocity team

• Work collaboratively and proactively with other Consultant, Supervisor, and Analysts to communicate on status, issues, wins, etc.

• Building & maintaining Salesforce.com reports & providing analysis when necessary

• Performing daily, weekly, and monthly audits to ensure compliance to company standards

• Engaging in problem solving exercises and act as a Sales Operations liaison across functional groups such as Legal, Customer Success,

• Sales, and Finance, etc.,.

• Ensuring that all orders are within company compliance for commissions, audit, pricing, etc.

• Responding and Resolving daily Sales Operations Cases to ensure we are meeting our SLA

• Mentor to the Sales Velocity Analysts

• Daily contract processing, order & customer escalations and order troubleshooting

What we’re looking for...

You’ll need to have:

• Bachelor’s degree or relevant work experience.

• Experience in a high-volume sales support environment

• Knowledge of Verizon Connect customer lifecycle, policies, and processes

• Experience and competency with Salesforce.com

Even Better if you have:

• Experience and competency with SAP

• Strong listening, communication skills and attention to detail.

• Strong relationship building skills with both internal and external stakeholders.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401 (k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a Colorado, Connecticut, Nevada, or New York work location, the compensation range for this position is between $63,000.00 and $117,000.00 based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.

You want more out of a career. A place to share your ideas freely. We power and empower how people live, work and play by connecting them to what matters most. If that inspires you, start the next chapter of your career here.