The Sr. Decision Support Analyst is a subject matter expert in, and responsible for campaign management, execution, and all associated reporting and dependencies for their designated account(s).

A Sr. DSA:

• Fully understands details of the client's data and Acxiom's marketing capabilities, ensuring clients receive accurately segmented, cleansed, formatted and ready-to-market data.
• Executes and analyzes decision support processes and data to ensure campaign efficiency, data accuracy, data integrity, operations performance and customer satisfaction.
• Provides data, analysis and recommendations to support multiple technical operations, and helps troubleshoot and research issues as needed.
• Works closely with other members of their designated account team(s) to meet client deliverables.
• Communicates directly with the client as needed.

WHAT YOU WILL DO:

• Point of contact for assigned account(s) regarding campaign management and execution.
• Manages and executes multiple-level complex campaigns of various types, which may include, but is not limited to, the review of campaign specifications, working with clients to validate and obtain sign-off of client deliverables and dynamic campaign execution.
• Responsible for coding/processing/managing all campaign-related tasks (suppressions, segmentation, creation of vendor/mail files, scheduling, and creation of post-campaign files).
• Audits campaign related changes to ensure service level agreement compliance (SLA).
• Maintains a broad understanding of Acxiom's processing and product capabilities and utilizes that understanding to ensure client requirements and service levels are achieved.
• Drives and documents best practices and process improvements.
• Ensures compliance with established procedures, project requirements and service level agreements through audits.
• Provides consultation, support, communication and training to teams and clients on campaign management tools and / or processes, as needed.
• Provides assistance (data, analysis, research, troubleshooting, recommendations) on assigned ad hoc projects.
• Participates in change management process for existing solutions which may include, but is not limited to, solution, tool and process changes.
• Provides issue resolution which may include, but is not limited to, tool errors that require escalation and data integrity issues.
• Investigates and advises internal team and external client(s) on potential processing efficiencies, redundancies and/or optimum use of data.

DO YOU HAVE?

• Bachelor's degree and a minimum of 5 years of related experience or equivalent work experience
• Campaign management experience
• Proficiency in SQL

WHAT WILL SET YOU APART:

• Experience with Acxiom's UDL/MDE solution
• Knowledge of file processing and marketing campaign execution
• Understanding of standard methodologies
• Experience creating process documentation
• UNIX / LINUX
• Knowledge of FCRA reporting requirements (Fair Credit Reporting Act)
• Demonstrated ability to own / drive communicate with clients and internal stakeholders - answering complex questions, resolving issues, conducting research for client marketing team including marketing management.
• Experience with formal mentorship

We believe in building an awesome workplace where associates feel engaged and valued and want to come to work every day. It's important to Acxiom and our teams that we invest in our culture and promote a healthy work-life balance.

As a part of our team, you will join a dedicated account with a fast-moving, dynamic, "get stuff done" culture where we prioritize progress over perfection and empower our people to do their jobs. You will always be guided to do what's right, legally and morally, for our customers. At Acxiom, we believe in exceptionalism. We don't aspire to be mediocre, good, nor even phenomenal - we intend to be the absolute best in everything we do.

PRIMARY LOCATION CITY/STATE: Homebased - Conway, Arkansas

ADDITIONAL LOCATIONS (IF APPLICABLE):

Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.

Acxiom is a customer intelligence company that provides data-driven solutions to enable the world’s best marketers to better understand their customers to create better experiences and business growth. A leader in customer data management, identity, and the ethical use of data for more than 50 years, Acxiom now helps thousands of clients and partners around the globe work together to create millions of better customer experiences, every day.