Support Analyst

#26-1078

Eligible Work Locations

Remote - Nationwide, United States

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits, and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution, and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test, and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution, and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation, and creating a great place to work for all.

As part of the IT Shipping Execution team, you will provide front-line support for our growing Supply Chain operations through Oracle Fusion Cloud apps, on-prem EBS, Custom applications, and more to help ensure our business partners continued success.

What will you be doing?:

The individual we are looking to hire will work to ensure a good flow of our incident backlog is in place. Tickets should be picked up, distributed, collaborated with amongst the team for efficient resolution. The individual will also work with the team of analysts and developers to support and enhance the on-prem and cloud Oracle systems. They will be required to learn our business processes and procedures, participate in meetings with business stakeholders globally, design meetings, and tech meetings, perform proof of concept as and when needed, and get fully involved in all aspects of delivering solutions to the business. Also, this person will be required to test various applications, conduct UAT as necesary, and work with the team to deploy the technical components in production.

Responsibilities:

• Participate in the support of existing Supply Chain applications
• Effectively communicate with in ServiceNow Tickets and properly perform troubleshooting steps
• Participate in strategic improvements to the operational resiliency and scalability.
• Provide Application solutions across different Oracle Application Technologies and custom platforms for supply chain operations.
• Analyze data flow within the Oracle EBS, Oracle Cloud and various boundary and custom web applications to identify solutions
• Work with their technical counterparts to provide functional details of ask and work with them to deliver a technical solution.
• Test end-to-end solutions to ensure complete satisfaction of internal and external users
• Create training documents, QA flows and work instructions so that solutions developed can be used by end users.

Relevant Skills:

• 5+ years of experience in Oracle EBS/Applications
• Experience in Oracle Fusion Cloud is excellent to have.
• Knowledge in AI Tools or willingness to learn
• Basic knowledge of GIT would be preferred to know how to read and troubleshoot code
• Knowledge of supply chain processes: Warehouse Management, Inventory management, Order Management, Purchasing, and Planning processes.
• Experience with analysis, setup, configuration, and testing
• Experience with working a support queue
• Ability to write SQL for data mining, analysis, and other purposes.
• Understanding Upstream and downstream integration with other modules and third-party and custom applications.
• Ability to work and collaborate with business and cross-functional teams.
• Strong analytical, troubleshooting, and debugging skills.
• Experience and or knowledge of Agile Methodology is a big plus.
• Good presentation and communication skills.
• Ability to be self-directed and self-motivated
• Ability to be innovative, have outside-the-box creativity, and present alternative ideas
• To be a good active listener and communicator

Certain states and localities require employers to post a reasonable estimate of the salary range. A reasonable estimate of the current base pay range for this position is $77,200 to $96,500 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that are not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

If you have any questions or concerns about this posting, please email taposting@wwt.com.

#LI-MP1

Founded in 1990, World Wide Technology (WWT), a global technology solutions provider with $17 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world.

With nearly 9,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 11 years in a row by Fortune and Great Place to Work®️ for its unique blend of determination, innovation and leadership focus on diversity and inclusion.