INTRODUCTION

As a Technical Account Manager in Expert Labs customer success is critical to our mission in delivering value to IBM and our customers. Working collaboratively to build credibility and trust with customers and IBMers to meet customer deliverables requires a continuous cycle of analyzing information, communicating outcomes, and collaborating on solutions.

YOUR ROLE AND RESPONSIBILITIES

This position provides the opportunity to work as part of the Expert Labs organization where you gain critical problem resolution skills while working with a team of experts to help resolve complex software and integration problems for our worldwide customers.

This is a customer facing role that specializes in performing expertise-driven proactive guidance, consulting and troubleshooting to help clients achieve their business goals. You will analyze customer requirements and implement technical solutions on different projects using different IBM on-prem and cloud technologies. In addition, the role will have a strong focus on growing skills in Data Science to deliver on the IBM growth strategy and vision of guiding customers on the AI Journey.

REQUIRED TECHNICAL AND PROFESSIONAL EXPERTISE

• Programming skills in at least one of the following Java, JavaScript, Python
• Strong analytical skills
• Strong communications skills
• Customer facing skills

PREFERRED TECHNICAL AND PROFESSIONAL EXPERTISE

• Client Relationship Management
• Cognos SDK and Cognos Analytics
• Data Science
• Machine Learning
• Cloud Pak for Data
• Watson Assistant, Watson Studio, Watson Knowledge Catalog

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.