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World Wide Technology

World Wide Technology

Technical Associate

Remote
Full Time
Paid
  • Responsibilities

    Why WWT?

    At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

    WWT was founded in 1990 in St. Louis, Missouri. We employ more than 10,000 people globally and closed nearly $20 billion in revenue in 2023. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to have been included on the FORTUNE "100 Best Places to Work For®" list 12 years in a row!

    Want to work with highly motivated individuals that come together to form high performing teams? Come join WWT today! We are looking for Technical Associates to join our Global Enterprise Sales team and complete our structured and immersive Associate Academy.

    What will you be doing?

    A Technical Associate in the WWT Associate Academy, is a developmental pre-sales engineer trainee who will enter and complete an immersive,12 month long structured technical sales training curriculum that is designed to teach participants the technology, business, sales, and communication skills necessary to become a pre-sales engineering professional at the associate level. Upon successful completion of the program, you will begin to work as an Associate Consulting Systems Engineer (ACSE). The Associate CSE has joint technical accountability under the direction of senior level engineers for specific opportunities, leveraging knowledge across a broad portfolio, as well as his / her technical specialization(s) as needed. The Associate CSE will demonstrate how products and solutions can solve the customer's business challenges. He/she collaborates with the Account Manager(s) and engages additional resources (e.g. overlay resources, SMEs, ATC Labs, etc.) to recommend, develop, and propose appropriate customer solutions. At WWT, the Associate CSE develops and sustains relationships with customer technical staff, identifies opportunities and develops solutions aligned to their understanding of the customer's business goals/requirements.

    Responsibilities:

    • Complete the structured technical and sales/business/consulting curriculum as a full-time learner.
    • Complete on-the-job training under the guidance of senior level engineers.
    • Understand the technical elements of an opportunity and the different approaches for proposal development, including hardware, software, bill of materials (BOMs), services (Levels of Effort -- LOEs) and architectural solutions.
    • Complete OJT rotations in various business units to gain understanding of how each contributes
    • Coordinate solution development leveraging best practices and researching customized solutions.
    • Research and demonstrate solution business benefits, including ROI. Present technical components of solutions to customer.
      • Work closely with an assigned mentor during the first 12 -- 24 months of service.
      • Assist with technical solution design and architecture, with coaching and mentoring from senior-level engineers.
      • Assist in developing Statements of Work and Bill of Materials, with coaching and mentoring from senior-level engineers.
      • Attend business appointments with Account Managers and senior engineers.
      • Estimate labor hours for Professional Services work.
      • Support in the development of business proposals and white paper content.

    Competencies and Behaviors:

    LEARN TO CREATE BUSINESS RELEVANCE

    Study key customers and industries in your area to gain advanced understanding of key technical drivers and market issues

    • Assist in developing the business cases for architectural solutions
    • Effectively define and translate customers' business challenges into a technical context and vice versa

    LEARN TECHNICAL SOLUTION SELLING

    • Develop an understanding of the various architectures and service offerings WWT offers and how they're interconnected
    • Ensure the features, benefits, and architectural impact of a technology solution are understood and valued by the customer

    LEARN HIGH PERFORMANCE TEAMWORK

    • Help the Account Team and customer ensure technical initiatives tie into the customer's strategy and goals
    • Maintain collaborative relationships with customers and partners (OEMs).
    • Establish collaborative relationships with internal resources such as ATC team, Inside Sales Reps, Service Request Center, Business Development (BD), Strategic Resourcing, Professional Services (PS), and Global Solutions and Architecture Teams.
  • Qualifications

    Qualifications:

    • Bachelors, Associates, Technical Certification, or equivalent level of experience
    • Display an introductory level of technical acumen and/or aptitude for such as demonstrated with practical experience or in military service.
    • Desire to learn and to demonstrate competence in a structured development program.
    • Commitment to completing a comprehensive sales and technology curriculum.

    Want to learn more about the Associate Academy? Check out our landing page at: https://www.wwt.com/community/acse/about

    The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

    • Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness Program
    • Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
    • Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
    • Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

    Equal Opportunity Employer Minorities/Women/Veterans/Individuals with Disabilities

  • Industry
    Information Technology and Services
  • About Us

    Founded in 1990, World Wide Technology (WWT), a global technology solutions provider with $17 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world.

    With nearly 9,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 11 years in a row by Fortune and Great Place to Work®️ for its unique blend of determination, innovation and leadership focus on diversity and inclusion.