When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing…

Real-Time Marketing Personalization plays a critical role in ensuring our customers and prospects receive the right message at the right time to drive revenue and increase customer retention.

As a Technical Project Senior Manager on the Personalization team, you will be the Change Champion with several major initiatives. You will be the Product Owner of the GCP Consumer Data Platform. The CDP is Verizon’s real-time, customer and prospect profile that will be the basis for all audiences across postpaid consumer. You will translate features to user stories, drive progress to completion, and ensure quality as we enter new data and customer sets. You will evolve Marketing communication compliance as we navigate through changing regulations and technology. You will also lead Marketing through continual modernization of processes as we migrate from Teradata to the Google Cloud Platform.

Responsibilities include:

• Driving revenue / sales and reducing churn for marketing via CDP use cases.

• Translating marketing use cases into clear and concise Jira stories and tracking to on-time completion.

• Managing the Capex budget.

• Managing a large project across 100’s of people and multiple teams with tight deadlines.

• Creating presentations to promote progress to leaders and stakeholders.

• Tracking component progress, remove blockers and share learnings to ensure due dates are met.

• Entering Marketplace, VAST, VCSD, and PIA documentation.

• Bringing forward better ways of working to increase efficiency.

• Investigating complaints, determine root cause, document and resolve.

• Proactively developing revenue generating use cases.

What we’re looking for...

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.

• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Experience managing complex technical projects and operating under tight timeframes.

• Experience documenting and communicating new and existing processes.

• Knowledge of agile development processes including the JIRA ticketing process.

• Google slide development experience.

Even better if you have:

• Bachelor’s degree in Marketing, Business, Program Management or Computer Science.

• Experience coding in Google Big Query.

• Excellent communication and presentation skills.

• Expertise in customer communications architecture, data flows and processes.

• Experience with Tableau or Looker reporting dashboards.

• Experience with commercial marketing software and/or tools.

• Experience with Campaign development tools such as Adobe Campaign Classic and other aspects of Adobe Marketing Cloud.

• Familiarity with Verizon’s data structures in order to hit the ground running.

• Knowledge of Verizon’s data handling tools such as Marketplace and VAST.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $120,500.00 - $231,000.00.

You want more out of a career. A place to share your ideas freely. We power and empower how people live, work and play by connecting them to what matters most. If that inspires you, start the next chapter of your career here.