Are you someone who enjoys working with latest technology? Do you like talking to customers and building technical solutions for them? If the answer is yes, then the Tech Support Specialist role at Ingram Micro could be the role you are looking for!!

Who are we?

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

Your role:

• Answering customer calls and/or emails on assigned product categories or lines within defined service levels
• Providing excellent customer service while developing full solutions for customer
• Developing product knowledge and skills for creating appropriate solutions and customer service/selling skills
• Demonstrating the importance of getting the sale related to the value created
• Acting as a vendor Advocate or Champion
• Demonstrating time management skills

What you bring to the role:

• High school education required
• Technical certifications and /or AAS degree in computer related studies preferred
• One year (minimum) related experience in the following:
• Helpdesk
• Network technician
• Technical Sales
• Customer service
• Basic knowledge of hardware and/or software

• Keyboarding, MS Office Suite (Word & excel), basic sales skills, time management; good communication skills (written & verbal) excellent listening skills
• Ability to: learn complex proprietary systems; to work as team member or independently, to relay/share information accurately
• Must be able to work flexible schedule as needed

Click here to meet one of the hiring manager's, Jeffrey Champlin to learn more about the role!

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

It’s no surprise that technology powers the planet. And what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population.

By joining us, you make Ingram Micro’s contribution a reality: helping businesses grow, supporting industries from healthcare to education with their technology, or even connecting the world.

What’s in it for you? Well, we take great care of our people, everyone is made to feel welcome, and opportunities to grow apply to all. But the prospect of shaping the future through technology is something you’re unlikely to find anywhere else.

Let’s shape tomorrow.