When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

What you’ll be doing...

As a Senior Engineer, you will be responsible for implementation, maintenance and ongoing support for Verizon’s Network. You will act as a technical liaison to the Engineering, Planning and vendor organizations to ensure supportability and reliability of our services. You will develop resolutions to complex problems that require the frequent use of creativity. You will be a Subject Matter Expert for the Network with responsibility to provide escalations and technical support as needed.

You will provide Tier 2 technical support for the Global Transport Network on both in-franchise and out-of-franchise networks to resolve equipment malfunctions, create procedures, and assist with network problem isolation. Will also assist peer Transport Technical Support engineers with operation, maintenance, and upgrade activities.

• Conducting advanced research to provide root cause analysis and make recommendations to prevent future occurrences.
• Assuming a team lead role for the workgroup, sharing knowledge, and mentoring those with less experience.
• Creating, maintaining, and contributing to departmental technical documentation. Follow departmental guidelines as defined in the SOP (Standard Operating Procedures) and subsequent emails.
• Collaborate cross-functionally with other departments throughout the company to analyze issues impacting service and recommend, develop, and implement process improvements.
• Finishing projects independently and meeting tight timelines with minimal supervision.
• Coordinating corrective actions with vendors as needed, minimizing calls to the vendor as practical.
• Coordinating equipment upgrades with the vendor, sites, and engineering.
• Providing complex technical support to SD&A, NMC’s, and peer groups.
• Performing NE upgrades (software and hardware).
• Assisting NMC technicians with operation and maintenance activities.
• Researching and resolving technical escalations.
• Reviewing outdated tickets to provide direction for prompt resolution.
• Providing input for vendor Operations Review meetings.

What we’re looking for...

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant work experience.
• Willingness to work rotating schedule (shifts) including nights, weekends, and holidays based on the needs of the business.

Even better if you have one or more of the following:

• Independent decision-making skills and the ability to clearly and concisely present technical information to non-technical audiences.
• Experience troubleshooting end to end network connectivity issues.
• Experience with systems including Tellabs 7100, All Fujitsu Flashwave Technologies & Fujitsu CDS).
• Ability to lead technical discussions with a group of individuals in the industry with varying technical positions.
• Proficient in software packages in support of duties (i.e., NMT, ProComm, Word, Excel, Gmail, Slack).
• Bachelor's degree or equivalent experience with Telecommunications transport equipment (SONET, SDH, DWDM).
• High level of proficiency in deployed Transport platforms.
• Proficiency in the operation and use of back-office support systems.
• Advanced technological certifications are a plus.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this remote role, you'll work from home with occasional in-person trainings and meetings.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a California, Colorado, Connecticut, Nevada, New York, Rhode Island or Washington work location, the compensation range for this position is between $78,000.00 and $144,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.

You want more out of a career. A place to share your ideas freely. We power and empower how people live, work and play by connecting them to what matters most. If that inspires you, start the next chapter of your career here.