About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The VP of Commercial Excellence will be responsible for developing and implementing strategies that optimize commercial performance, drive revenue growth, and improve sales processes. This role will lead a team focused on commercial process design and improvement, communities, and best practices amplification across the organization.

The Main Responsibilities

• Design and execute comprehensive sales and customer success processes, communities, and best practices at scale across all segments of the Accelerate and Growth Team.
• Support Revenue Operations (RevOps) initiatives by partnering with cross-functional teams to improve processes, data accuracy, and operational efficiency.
• Collaborate with the Deals Desk to facilitate deal reviews, approvals, and exception management while ensuring compliance with company policies and pricing guidelines.
• Assist in managing the Quote-to-Contract (QTC) process, ensuring a seamless transition from quote creation through contract execution and onboarding.
• Develop and maintain insights and analytics to support business decision-making, identify trends, measure performance, and drive continuous process improvements.
• Analyze operational data and generate reporting to provide actionable recommendations for stakeholders and leadership.
• Create orchestration models to deliver on commercial strategy across Sales, Specialists, Sales Engineers, Customer Success, and functional support.
• Lead, mentor, and develop a sales excellence team, fostering a culture of continuous improvement and accountability.
• Utilize data analytics to measure sales and customer success performance, identify trends, and provide actionable insights to improve effectiveness and efficiency.
• Recommend onboarding and sales training programs that enhance the skills and knowledge of the sales team.
• Build and activate commercial capabilities to support excellence in planning and execution of sales, marketing, market access, patient support, and other functions as required.
• Stand up business planning, forecasting, and performance monitoring, reporting, and management capabilities that enable leadership to effectively manage the business and achieve its goals and objectives.
• Partner with Sales Leadership and key enabling functions to achieve business performance objectives including CRM/Dashboard, Reporting, Forecasting, Call Planning, and Incentive Compensation.
• Partner with Talent Development to deliver a world-class Commercial Training and Employee Development function to ensure a strong and compliant commercial launch and support the ongoing growth and development of the employee base.

What We Look For in a Candidate

• Proven experience in a senior commercial excellence role, preferably within a large organization.
• Strong leadership skills with the ability to inspire and develop a high-performing team.
• Excellent analytical skills with the ability to interpret complex data and provide actionable insights.
• Experience in designing and implementing sales and customer success strategies.
• Strong understanding of CRM systems and other sales enablement tools.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$242,838 - $323,783 in all states.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

• Benefits*
• Bonus Structure

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Requisition #: 343340

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Lumen is the trusted network for the AI-powered world, connecting people, data, and applications through one of the world’s most expansive fiber networks. We enable secure, high-performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

Everything we do at Lumen takes advantage of our network strength. From metro connectivity to long-haul data transport to our edge cloud, security, and managed service capabilities, we meet our customers’ needs today and as they build the future.