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Xbox Gaming Support & Service Agent (Work from home!)

Sutherland Global Services

Sutherland Global Services

Xbox Gaming Support & Service Agent (Work from home!)

Full Time
  • Responsibilities

    Sutherland Global Services is looking for Xbox Gaming Support and Service Representative All-Stars!

    As a Gaming Support and Service Representative you will be answering inbound calls to provide exceptional customer service to consumers. In this role, you will also provide technical support by answering inquiries, solving problems, and troubleshooting issues using call flows, knowledge bases, and published materials.

    We’re looking for talented, dedicated professionals from diverse backgrounds and cultures with a genuine interest in technology to provide outstanding customer service to our major gaming system's user community.

    If you are interested in support and stability within a company that offers the tools necessary to take your stay-at-home career to the next level, apply today!

  • Qualifications
    • Passion for the customer and the customer’s experience

    • Ability to recognize and respond to customer needs and demonstrate sincere commitment to resolving those needs

    • Discipline and independence to work remotely from home

    • Familiarity with social networking (Facebook, Twitter, YouTube, etc.)

    • Ability to maintain productivity standards and meet agreed-upon objectives

    • A demonstrated ability to perform at a high level, with a strong aptitude to adjust to change

    • Excellent verbal and written communication skills; proficient reading skills to analyze, interpret, and address customer needs

    • The ability to handle multiple tasks simultaneously, including offline or special project work

    • Basic experience using Microsoft Office suite

    • A minimum of one year of customer service experience, preferably in a contact center environment

    • Minimum keyboard skills of 30 WPM (verified with typing test during application process)

    • High School Diploma/GED

  • Industry
    Information Technology and Services
  • About Us

    Established in 1986, Sutherland Global Services is a global provider of business process and technology management services. Sutherland offers an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle and is one of the largest, independent BPO companies in the world serving global leaders in major industry verticals. Headquartered in Rochester, N.Y., Sutherland employs over 36,000 professionals and has locations across the United States, Australia, Brazil, Bulgaria, Canada, China, Colombia, Egypt, Estonia, India, Jamaica, Malaysia, Mexico, Morocco, Philippines, Slovakia, Sweden, UAE, and United Kingdom. For more information, visit