PRIMARY PURPOSE:

Assist team in achievement of service level agreements within area of responsibility by following established procedures to review, verify and process incoming insurance-related documentation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Support insurance-related documentation processing by reviewing extracted data, comparing against physical documentation for accuracy and modifying data as required to ensure accuracy of database information
• Locate loans and match to excepted data as assigned by following established procedures to review captured documentation, conduct database searches for corresponding loans and update system information
• Contribute to achievement of service level agreements by completing assigned documentation processing tasks quickly and accurately to meet department quality and productivity standards
• Cultivate insurance operations skills and knowledge by seeking advice and guidance of peers
• Participate in cross-training as required to learn additional processes and increase personal effectiveness
• Align individual performance with department expectations by adhering to established schedules, setting work-related goals and communicating with management to report achievements and solicit feedback
• Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
• Support National General values in personal work behaviors, decision-making, contributions and interpersonal interactions
• Manage own career development by soliciting feedback and valuing other perspectives

MINIMUM SKILLS AND COMPETENCIES:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or general education degree (GED)
• Experience following established procedures to complete assigned tasks
• Basic knowledge of procedures related to documentation processing
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Ability to adhere to assigned schedule and demonstrate punctuality and consistent attendance
• Positive, pleasant and supportive disposition towards co-workers and colleagues
• Perform repetitive processing tasks while maintaining energy, enthusiasm and attention to detail
• Utilize established procedures to guide decision-making
• Maintain a professional, polished, poised and positive demeanor
• Must possess effective verbal and written communication skills

DESIRED SKILLS:

• Effective organization and time management skills
• Ability to work under pressure and adhere to project deadlines
• High degree of initiative, mature judgment, and discretion

National General is a leading insurance carrier which has been in the industry since 1939. Through subsidiaries and other affiliated companies, National General offers homeowners, flood, personal and commercial auto, RV, motorcycle, life, accident and supplemental health insurance products. National General Insurance is a thriving company committed to ensuring that our employees achieve their personal best. Our employees are advancing their careers at a best-in-class insurance provider that is an industry leader in innovation. We give employees resources which enable them to take charge of their own future success.