Company Information
Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Job Description Summary
No Prior Insurance Experience Needed!
This entry level position embodies Travelers' mission to help provide peace of mind for our customers. Our Bilingual Customer Service Representative is the first to give customers the assurance they need for life's unpredictable moments. By handling inbound calls from our existing customers in both Spanish and English, our Bilingual Customer Service Representative is able to build and maintain effective relationships with our customers and provide support to those who need it most.
This role may assist customers and agents with quotes, policy inquires and changes, address insurance billing questions or handle inquiries on technical support in both Spanish and English. This rewarding opportunity is not the only perk: access to great benefits, collaborative work environments, plus job growth and development all contribute to a fulfilling career with Travelers. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. This job works under direct supervision and does not manage others.
Primary Job Duties & Responsibilities
Education, Work Experience, & Knowledge
Licensing or Certificates
Job Specific Technical Skills & Competencies
Technical knowledge:
Customer service:
Communication skills:
Environmental / Work Schedules / Other
Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
Excellent benefits including medical, dental, vision and life starting day one as well as 401K with company match, pension plan and paid time off.
Hiring for M-F 9 AM - 6 PM Work Schedule with one Saturday per month.
12 weeks of paid training.
Starting salary $39,000.
The Travelers Companies, Inc. is a leading provider of property casualty insurance for auto, home, and business. Travelers prides themselves on helping customers manage risk before a claim occurs — and responding with speed, professionalism, and compassion when claims do happen. Through challenging work in a fast-paced atmosphere, they provide student and graduates with a rewarding experience that will keep them moving.