PRIMARY PURPOSE:

Provide technical and analytical support to business processes within National General. Responsible for working directly with the Business Unit, IT, Clients, Vendors, and internal departments to analyze requests, document business requirements and implement solutions. Continuously strive to improve efficiency, reduce costs, and ensure compliance with regulations. Work collaboratively with stakeholders and team members in order to provide quality solutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Engage with the business and technical teams to identify potential solutions and provide recommendations and thought leadership
• Contribute to continuous improvement initiatives by assessing effectiveness of current processes, programs and systems to recognize opportunities for standardization, increased efficiency, cost reduction, increased quality and improved user experience
• Partner closely with teams to execute solutions and act as a liaison between the customer community and business owners
• Research and analyze system and manual processes and prepare written recommendations for changes and/or improvements
• Apply business process and functional knowledge in helping to solve complex issues; influence requirements and processes to streamline and simplify solutions that meet the business needs
• Involvement in the solution design, prototyping, application configuration/integration, conference room pilots, documentation, testing, training, and project management
• Able to articulate associated impacts, including upstream and downstream processes
• Articulate and confirm understanding of business requirements to IT developers
• Participate in the development of procedures for newly designed processes or systems
• Support Business Unit during implementation of new clients and services, including ad-hoc training
• Responsible for staying up to date on system changes in order to effectively respond to production support issues reported by the user community
• Answer questions regarding system functionality, processing procedures, and issues
• Perform detailed ad hoc analysis using a variety of tools, including database programs; organize and write reports; summarize results in a meaningful format
• Perform periodic application validation to ensure functionality in production is behaving as expected
• Provide timely and regular updates as required to stakeholders and senior management; provide accurate, detailed, and meaningful statistics
• Maintain control records and tables on key applications
• Create and maintain documentation for system functionality, including user stories, use cases, UML diagrams, system diagrams, process diagrams, component specifications, and other technically related documentation
• Manage small to medium projects
• Adhere to established Software Development Lifecycle methods

MINIMUM SKILLS AND COMPETENCIES:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor Degree or in-lieu of degree equivalent education, training and work-related experience
• 2+ years of previous experience as a Business Systems Analyst
• Process oriented business experience
• Working knowledge of development and testing methodologies
• Familiarity with basic project management methodology and ability to utilize project management skills when needed
• Proven analytical abilities working in Agile, Scrum and Waterfall development environments
• Attention to detail with the ability to understand how a process fits into the overall business model
• Capable of breaking problems into component parts and addressing each individual issue in order to develop an appropriate and thorough solution
• Ability to understand technical functionality and documentation and produce non-technical documentation
• Deliver high-quality work, characterized by exactness and completeness
• Ability to synthesize large amounts of data and draw conclusions from data gathered
• Ability to identify potential problems and escalate
• Demonstrated critical thinking skills with a disciplined mindset
• Ability to influence others and negotiate effectively
• Self-motivated, deadline-driven, ability to support multiple projects with competing priority
• Ability to work in a fast paced environment
• Work independently with little supervision
• Ability to complete assignments with independent thought and action within the scope of assignments
• Must possess effective verbal and written communication skills
• Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines
• Ability to produce well written documents with clearly organized thoughts using proper construction, punctuation and grammar
• Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization
• Conflict-management skills
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint, Visio)
• Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization
• Available for occasional short-term business travel
• Able to work evenings and/or weekends as business needs dictate
• Ability to follow all company and department policies and procedures

 DESIRED SKILLS:

• 3+ years of experience in Insurance and/or Mortgage servicing industry
• Knowledge of Lender Placed Insurance requirements
• Working knowledge of Black Knight MSP system, FiServ LoanServ system, and/or ISGN LoanDynamix system
• Experience with Microsoft Team Foundation Server (TFS)
• Experience working with Business Requirement Applications (Modern Requirements)
• Working knowledge of NGLS TrackGuard system, including CCS and TrackSource
• Ability to write Microsoft SQL queries

National General is a leading insurance carrier which has been in the industry since 1939. Through subsidiaries and other affiliated companies, National General offers homeowners, flood, personal and commercial auto, RV, motorcycle, life, accident and supplemental health insurance products. National General Insurance is a thriving company committed to ensuring that our employees achieve their personal best. Our employees are advancing their careers at a best-in-class insurance provider that is an industry leader in innovation. We give employees resources which enable them to take charge of their own future success.