PRIMARY PURPOSE:

Coordinate and participate in project reviews, system analysis, enhancements, and testing of a wide range of NGIC applications. Work as a liaison between Information Technology, product managers, compliance, and end-users to successfully deliver system changes. Provide business knowledge and testing support while following defined methodologies for testing and system analysis.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Identify and research current business systems issues and follow established testing procedures for delivery
• Gather and document requirements and create supporting documentation per established procedures
• Analyze project requirements and recommend solutions that meet the needs of both end users and the business
• Drive solutions by developing and maintaining a comprehensive knowledge of systems used by business partners to make recommendations for solutions that focus on business need
• Work with business clients to demonstrate system changes to ensure all relevant needs are met
• Assist business unit with analyzing potential changes or improvements and create supporting documents; may provide feasibility of implementing projects of limited scope
• Create and execute test plans/scripts and verify results; includes functional, system, usability, acceptance, and regression testing
• Provide support to Project Management group and other business units as directed
• Inform Management of any facts, events or information that may impact the success of a project or deliverable
• Prepare formal presentations, and written reports as deemed appropriate
• Develop and implement new databases or spreadsheets for departmental reporting and analysis

MINIMUM SKILLS AND COMPETENCIES:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor Degree or in-lieu of degree equivalent education, training and work-related experience
• 2+ years of experience in a technology environment
• 2+ years of experience in the role of a BA, QA, or similar position
• Understanding of the Software Development Lifecycle including Waterfall and Agile methodologies
• Must possess effective verbal and written communication skills including meeting facilitation
• Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines
• Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization
• High degree of initiative, mature judgment, and discretion
• Demonstrates the ability to work with others in a team environment
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

DESIRED SKILLS:

• P&C Insurance experience
• Ability to understand and translate user needs into request/ program specifications
• Experience working with Microsoft TFS, Quickbase and Sharepoint applications
• Ability to conduct investigations and Internal and external customer service