PRIMARY PURPOSE:

Coordinate and participate in project reviews, system analysis, enhancements, and testing of a wide range of NGIC applications. Work as a liaison between Information Technology, product managers, compliance, and end-users to successfully deliver system changes. Provide business knowledge and testing support while following defined methodologies for testing and system analysis.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Identify and research current business systems issues and follow established testing procedures for delivery
• Gather and document requirements and create supporting documentation per established procedures
• Analyze project requirements and recommend solutions that meet the needs of both end users and the business
• Drive solutions by developing and maintaining a comprehensive knowledge of systems used by business partners to make recommendations for solutions that focus on business need
• Work with business clients to demonstrate system changes to ensure all relevant needs are met
• Assist business unit with analyzing potential changes or improvements and create supporting documents; may provide feasibility of implementing projects of limited scope
• Create and execute test plans/scripts and verify results; includes functional, system, usability, acceptance, and regression testing
• Provide support to Project Management group and other business units as directed
• Inform Management of any facts, events or information that may impact the success of a project or deliverable
• Prepare formal presentations, and written reports as deemed appropriate
• Develop and implement new databases or spreadsheets for departmental reporting and analysis

MINIMUM SKILLS AND COMPETENCIES:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor Degree or in-lieu of degree equivalent education, training and work-related experience
• 2+ years of experience in a technology environment
• 2+ years of experience in the role of a BA, QA, or similar position
• Understanding of the Software Development Lifecycle including Waterfall and Agile methodologies
• Must possess effective verbal and written communication skills including meeting facilitation
• Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines
• Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization
• High degree of initiative, mature judgment, and discretion
• Demonstrates the ability to work with others in a team environment
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

DESIRED SKILLS:

• P&C Insurance experience
• Ability to understand and translate user needs into request/ program specifications
• Experience working with Microsoft TFS, Quickbase and Sharepoint applications
• Ability to conduct investigations and Internal and external customer service

National General is a leading insurance carrier which has been in the industry since 1939. Through subsidiaries and other affiliated companies, National General offers homeowners, flood, personal and commercial auto, RV, motorcycle, life, accident and supplemental health insurance products. National General Insurance is a thriving company committed to ensuring that our employees achieve their personal best. Our employees are advancing their careers at a best-in-class insurance provider that is an industry leader in innovation. We give employees resources which enable them to take charge of their own future success.