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Business Analyst Intern

CDK Global

Business Analyst Intern

Austin, TX
Internship
Paid
  • Responsibilities

    ACCELERATE YOUR CAREER

    Drive global technology

    We're a global market leader in providing software and digital marketing solutions to the automotive industry_._ We're innovating the way that automotive dealerships drive their customers' car-buying experience from the moment they run a search online all the way through to bringing their car back in for a service. Join us and be a part of the evolution.

    We're large enough to make a difference but small enough for your voice to be heard. This means that we are an organisation where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.

    We are looking for Business Analyst Intern to join our team.  This intern will work under immediate supervision of professionals who perform business analysis, engineering and project management roles. This is a hands on role supporting the end-to-end delivery of service management processes and tools

    Job Description

    • Get familiarized with Service Management practices including ITIL process for Incident, Change, Problem, Knowledge, CMDB and Discovery
    • Define product functionality requirements for the service management platform (Service Now) to enable day to day operational activities
    • Document workflows and standard operating procedures and ensure clear business process expectations are communicated to the organization
    • Develop user acceptance test scripts to validate that solutions meet business needs and requirements
    • Ensure user acceptance and that business results are met

    Qualifications:

    • Full-time students currently pursuing a Bachelor's degree in Computer Science, Engineering, or Analytics field with anticipated graduation between June 2022 and June 2024
    • Must be organized and have a high attention to detail.
    • Good communication, presentation and critical thinking skills
    • Ability to quickly learn new technologies
    • Works well in team environments
    • A great attitude & the drive to learn and innovate
    • Ability to participate in a summer internship program of 10 weeks (June-August)
    • Good knowledge in Microsoft Word, Outlook, Excel and PowerPoint and reporting concepts

    What We Offer You:

    • Meaningful & challenging project work in a collaborative team environment
    • Dedicated mentor and a community of encouragement & support
    • Global volunteer & team-building activities to enhance your summer experience
     
    

    Locations: Austin TX, Chicago IL  

    WHY A CAREER WITH CDK GLOBAL?

    WE DEMAND DIVERSITY. Our people may be spread across countries, continents and cultures, but we're united by a passion and enthusiasm to drive our business forward. This means no matter where you work you'll feel like part of our global team. Diverse backgrounds, ideas and experiences are the only way to deliver world-class service to our customers. Our differences are our strengths

    YOUR BENEFITS. To help us attract and retain the best, we pay people according to performance, not length of service. We will also help you grow your career, not only through focused investment in learning and development but also by enabling you to explore the exciting opportunities our global market has to offer.

    THE PERFECT OPPORTUNITY AWAITS. START YOUR CAREER WITH CDK GLOBAL.

    JOB REQUIREMENTS:

  • Industry
    Insurance