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National General Insurance

National General Insurance

Catastrophe Adjuster

Houston, TX
Full Time
  • Responsibilities

    Responsible for confirming coverage, investigating, negotiating, setting reserves and settling covered claims of complex exposure within their personal settlement authority. Perform duties in accordance with the Claim Handling Guidelines and managerial direction. Ability to travel extensively as needed due to declared catastrophes.


    Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

    • Compliance with all state specific jurisdictional requirements for claim handling
    • Team members will be responsible for being eligible and maintaining all state specific licensing
    • Catastrophe Services is a company resource, the team may assist in the regular homeowners segment during times of low catastrophe activity or when capacity allows
    • Provide the best possible claim service to both internal and external customers
    • Promote teamwork and proactively seek opportunities to assist fellow associates with challenges
    • Perform thorough investigation, confirm and interpret coverage issues, and draft the appropriate reservation of rights or disclaimer letters as needed for manager approval
    • Reconcile Xactimate estimates and review inspection results
    • Coordinate the use of engineers and have the ability to work with public adjusters and attorneys
    • Responsible for proper and timely reserving in accordance with our reserving philosophy
    • Update the claim database system with proper and adequate coding and documentation
    • Utilize and maintain diary on all open claims and ability to manage inventory at a high pace
    • Review all bills, estimates and Proofs of Loss prior to making settlement and payment of claim
    • Make recommendations to manager on damages exceeding adjuster’s authority
    • Complete Large Loss Notice (LLN) and submit to manager for review
    • Maintain Large Loss Workbook throughout the life of the claim
    • Review vendors’ bills for accuracy and resolve any billing issues and/or inconsistencies with the vendor
    • Assist in training and mentoring of other Adjusters upon request
  • Qualifications


    The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Bachelor’s Degree or in-lieu of degree equivalent education, training and work-related experience
    • Obtain/Maintain appropriate licensing or educational requirements
    • Possess solid knowledge of Homeowners policies, endorsements and state/local regulations
    • Ability to analyze and apply coverage on complex loss scenarios
    • Ability to operate with a proactive claim handling mind set to drive results
    • Ability to resolve conflicts, problem solve and empathize with customers, both internally and externally
    • Ability to successfully work in a fast paced environment
    • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
    • Proficient in estimate Xactimate 28
    • Possess professional oral and written communication skills
    • Ability to travel extensively as needed due to declared catastrophes.


    • 3+ years of experience in Property claims
    • Claims field experience
    • In depth knowledge and experience in reviewing scope of damage and estimates
  • Industry
  • Fun Fact
    We're a company of many niche businesses where you can grow and thrive in many different disciplines.
  • About Us
    National General is a leading insurance carrier which has been in the industry since 1939. Through subsidiaries and other affiliated companies, National General offers homeowners, flood, personal and commercial auto, RV, motorcycle, life, accident and supplemental health insurance products. National General Insurance is a thriving company committed to ensuring that our employees achieve their personal best. Our employees are advancing their careers at a best-in-class insurance provider that is an industry leader in innovation. We give employees resources which enable them to take charge of their own future success.