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National General Insurance

National General Insurance

Claims Assistant

Williamsville, NY
Full Time
Paid
  • Responsibilities

    PRIMARY PURPOSE:

    Supports Claims personnel with various tasks relating to the setup and ongoing handling of insurance claims.

     

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    Following is a summary of the essential functions of this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

    • Contact loss participants or vendors for information at the request of claims staff
    • Create and mail appropriate claim correspondence
    • Order records and reports applicable for claims processing
    • Assist with workload and workflow management by monitoring claims systems, distributing workload and completing profile updates
    • Maintain office supplies for claims staff
    • Work on daily maintenance and update of assigned tasks, correspondence, etc.
    • Generate various weekly/monthly reports
    • Develop a basic understanding of the insurance industry and the organizational relationships of the company
    • Develop a basic understanding of the functions of other departments, such as Policy Ops and Marketing
    • Develop a basic understanding of systems and technology used within the company
    • Identify customer needs and work to meet those needs using appropriate customer service skills
    • Perform other projects and assignments as directed
  • Qualifications

    REQUIRED SKILLS AND COMPETENCIES:

    The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • High school diploma or general education degree (GED)
    • Detail-oriented with strong organizational and planning skills
    • Ability to work well under deadlines in a changing environment
    • Ability to perform multiple tasks effectively and concurrently
    • Possess professional verbal and written communication skills
    • Possess skills in customer service
    • Possess negotiation skills
    • Ability to work effectively independently and within a collaborative team-oriented environment
    • Possess skills in decision-making and problem solving
    • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and internet
    • Ability to gains a general understanding of insurance law as it relates to claims

     

    DESIRED SKILLS:

    • Associate’s degree or in lieu of degree equivalent education, training, and work-related experience
    • Possess prior claims experience
    • Ability to speak Spanish (Bi-lingual)
    • Possess a thorough understanding of the NGIC Insurance brand and ability to exhibit the behaviors
  • Industry
    Insurance
  • Fun Fact
    We're a company of many niche businesses where you can grow and thrive in many different disciplines.
  • About Us

    National General is a leading insurance carrier which has been in the industry since 1939. Through subsidiaries and other affiliated companies, National General offers homeowners, flood, personal and commercial auto, RV, motorcycle, life, accident and supplemental health insurance products. National General Insurance is a thriving company committed to ensuring that our employees achieve their personal best. Our employees are advancing their careers at a best-in-class insurance provider that is an industry leader in innovation. We give employees resources which enable them to take charge of their own future success.