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Claims Call Center Specialist I

Learn more about National General Insurance
National General Insurance

National General Insurance

Claims Call Center Specialist I

Saddle Brook, NJ
+1 location
Winston-Salem, NC
Full Time
  • Responsibilities


    Serves as initial contact for claim reporting; is responsible for guiding the caller appropriately according to their need and based on the relevant policy or claim.


    Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

    • Communicate effectively via telephone with internal and external customers
    • Recognize the customer’s need and respond appropriately and efficiently with a sense of urgency
    • Follow established guidelines specific to each claim report or inquiry
    • Locate, confirm and document appropriate information
    • Remain current on constant process and technology updates
  • Qualifications


    The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • High school diploma or general education degree (GED)
    • Is Customer-focused
    • Prior Customer Service experience
    • Ability to work in a fast-paced environment
    • Ability to multi-task
    • Must possess basic computer and internet knowledge
    • Experience in talking and typing simultaneously
    • Displays punctuality and possesses excellent time management
    • Able to adhere closely to a set schedule
    • Flexible and open to call center scheduling needs
    • Displays professionalism and maturity
    • Has a pleasant and welcoming tone of voice
    • Must possess adequate oral and written communication skills


    • Experience in a call center environment
    • Bi-lingual in English and Spanish
    • Associate’s Degree or greater
    • Experience in the Insurance field
  • Industry
  • Locations
    Winston-Salem, NC • Saddle Brook, NJ
  • Fun Fact
    We're a company of many niche businesses where you can grow and thrive in many different disciplines.
  • About Us

    National General is a leading insurance carrier which has been in the industry since 1939. Through subsidiaries and other affiliated companies, National General offers homeowners, flood, personal and commercial auto, RV, motorcycle, life, accident and supplemental health insurance products. National General Insurance is a thriving company committed to ensuring that our employees achieve their personal best. Our employees are advancing their careers at a best-in-class insurance provider that is an industry leader in innovation. We give employees resources which enable them to take charge of their own future success.