PRIMARY PURPOSE:

Responsible for creating an estimate of damages to 1st and 3rd party material damage, by reviewing photos received: via MyClaimPics, from the customer; from Copart Auto Auctions or from a third party vendor. Also responsible for focusing on the needs of loss participants, identifying customer needs, and working to meet those needs using appropriate customer service skills for internal (claims adjusters) and external (policyholders and claimants). This position can be located in any major NGIC office or remotely.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Following is a summary of the essential functions of this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Learn to handle most aspects of material damage claims with supervision
• Develop a basic understanding of the content of all types of policies written by the company
• Develop a basic understanding of the insurance industry and the organizational relationships of the company
• Learn how to determine subrogation or fraud potential
• Receive claim assignments and documents all appropriate information
• Review photos thoroughly and determines reparability and complete assessment and or, total loss evaluation
• Evaluate settlement alternatives by reviewing regulatory compliance and fair claims practices; makes decisions on the best option
• When appropriate, make contact to discuss a settlement; extend an offer to appropriate party; document all file activity and payment/settlement information in file notes clearly outlining the basis for settlement
• Complete continued education with both companies required courses and additional outside courses
• Take ownership of any issue, problem, or error that could potentially impact the policyholder and or loss participant
• Complete accurate estimates with little supervision up to $2,000
• Handle material damage and fair judgment in repair/replace decisions

MINIMUM SKILLS AND COMPETENCIES:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s Degree or in lieu of degree equivalent education, training, and work-related experience
• Estimating experience with an automated estimating system
• Basic knowledge of claims process
• Obtain and Maintain appropriate license and/or educational requirements
• Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines
• Recognize and able to identify all body parts of a vehicle
• Learn to understand other potential property damage exposures
• Develop an understanding of claim policies & procedures
• Interpret and apply written coverage accurately
• Must possess effective verbal and written communication skills
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• High degree of initiative, mature judgment, and discretion
• Ability to resolve conflicts and empathize with customers is critical
• Strong negotiation skills

DESIRED SKILLS:

• Successful completion of Estimate Writer training
• Develop a basic understanding of the functions of other departments, such as Policy Ops and Marketing
• Adjuster license in your home state or state that requires examination and CE
• I-Car Certification
• Management experience in a repair facility
• Hands-on material damage training in a repair facility or training center
• Has a general understanding of insurance law as it relates to claims

National General is a leading insurance carrier which has been in the industry since 1939. Through subsidiaries and other affiliated companies, National General offers homeowners, flood, personal and commercial auto, RV, motorcycle, life, accident and supplemental health insurance products. National General Insurance is a thriving company committed to ensuring that our employees achieve their personal best. Our employees are advancing their careers at a best-in-class insurance provider that is an industry leader in innovation. We give employees resources which enable them to take charge of their own future success.