PRIMARY PURPOSE:

Responsible for completing appraisal assignments on select specialty vehicle claims with substantial exposure, technical repairs, and coverage issues, or as needed to support the Specialty Claims operations.  Additionally, responsible for quality control of all Specialty Vehicle appraisal channels through audits and re-inspections.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Following is a summary of the essential functions of this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Take ownership of any issue, problem, or error that could potentially impact the policyholder and/or loss participant
• Handle routine and complex material damage claims with little or no supervision
• Balance workload within the area of responsibility through physical inspections and desk reviews
• Conduct quality control reviews of specialty appraisal channels to drive damage assessment accuracy
• Provide continuous training and support to personnel
• Maintain current knowledge of changes in state/region and helps develop and implement policies and procedures which impact specialty claims processing
• Assist and/or direct special projects or requests
• Obtain/Maintain appropriate licensing or education requirements
• DRP relationship management

MINIMUM SKILLS AND COMPETENCIES:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s Degree or in lieu of degree equivalent education, training, and work-related experience
• 5+ plus years of estimating experience including specialty vehicles
• Knowledge of RV, Motorcycle and Commercial Vehicles
• Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization
• Must possess effective verbal and written communication skills
• Record of demonstrating and delivering on customer service in a consistent manner while being a strong performer in reference to our metrics
• High degree of initiative, mature judgment, and discretion
• Capability of consistently handling aggregate file exposures of at least $50,000
• Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines
• Thorough understanding of compliance with insurance law and state regulations as they relate to claims

DESIRED SKILLS:

• Supervisory or training experience
• Successful completion of one or multiple of the following: Able to write RV damage estimates. Advanced Material Damage Class and Material Damage Updates, ICAR Platinum designation, Advanced Vehicle Estimates, Chief Structural Damage Analysis, Chief Advanced Frame, Chief Advanced Steering and Suspension Analysis, ICAR or other industry related courses or workshops, Vale Tech, RVIA, or other specialty vehicle-specific training programs
• Thorough and consistent pattern of understanding and demonstrating our National General Insurance 4 E’s
• Process management and analytics skills

National General is a leading insurance carrier which has been in the industry since 1939. Through subsidiaries and other affiliated companies, National General offers homeowners, flood, personal and commercial auto, RV, motorcycle, life, accident and supplemental health insurance products. National General Insurance is a thriving company committed to ensuring that our employees achieve their personal best. Our employees are advancing their careers at a best-in-class insurance provider that is an industry leader in innovation. We give employees resources which enable them to take charge of their own future success.