PRIMARY PURPOSE:

Support effective and efficient document servicing operations by following established procedures to process metered outbound mail and open, sort, scan and distribute all received insurance-related mail.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Following is a summary of the essential functions of this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Prepare incoming insurance-related mail by following established procedures to open envelopes with industrial equipment, manually remove envelope contents and sort documentation for scanning and delivery
• Scan received documentation by sorting individual documents, adding separator sheets as required and utilizing scanning equipment to capture mailed documentation within internal systems for delivery to appropriate queues
• Process metered outgoing mail by inserting envelopes into the metering machine, confirming postage is correctly applied and updating records to document processing history and support accuracy in the delivery of outbound mail
• Contribute to the achievement of service level agreements by processing inbound and outbound mail quickly and accurately to meet department quality and productivity standards
• Build document servicing skills and knowledge by soliciting performance feedback, participating in cross-training and learning additional processes and procedures to support multiple workflows and contribute to the effectiveness of team operations
• Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
• Support National General Insurance values in personal work behaviors, decision-making, contributions, and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives

MINIMUM SKILLS AND COMPETENCIES:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or general education degree (GED)
• 1-year relevant experience
• Experience following established procedures to complete assigned processing tasks
• Basic knowledge of common computer devices, software, and systems
• Basic knowledge of office equipment functions and operations
• Processes and procedures for sorting and organizing documentation
• Follow established guidelines to focus on details and complete tasks attentively and thoroughly
• Understand and follow written and verbal instructions
• Utilize equipment and machinery responsibly and as directed by management to complete work-related tasks
• Ability to adapt to new situations and learn quickly
• Escalate issues when necessary
• Seek opportunities to learn and grow
• Adhere to assigned schedule and demonstrate punctuality and consistent attendance
• Positive, pleasant and supportive disposition towards co-workers and colleagues
• Utilize established procedures to guide decision-making
• Maintain a professional, polished, poised and positive demeanor
• Must possess effective verbal and written communication skills

National General is a leading insurance carrier which has been in the industry since 1939. Through subsidiaries and other affiliated companies, National General offers homeowners, flood, personal and commercial auto, RV, motorcycle, life, accident and supplemental health insurance products. National General Insurance is a thriving company committed to ensuring that our employees achieve their personal best. Our employees are advancing their careers at a best-in-class insurance provider that is an industry leader in innovation. We give employees resources which enable them to take charge of their own future success.