This position is responsible for providing quality claim handling of low complexity General Liability claims from the first notice of loss through resolution/settlement and payment process. Claim types include clear liability with minor bodily injury and property damage exposures.

Travelers offers a hybrid work location model that is designed to support flexibility. Employees in this position are part of a training or development program that may require up to a six-month waiting period before they are eligible for the hybrid model. During the initial six-month training program, employees may be required to work up to five days in the office.

Primary Job Duties & Responsibilities

• Customer Contacts/Experience:
• Delivers consistent service quality throughout the claim handling process, including but not limited to prompt contact, explaining the process, on-going communication, and meeting commitments to achieve optimal outcome on every file
• Involves significant customer interactions and resolving issues with an empathic approach.
• Coverage Analysis:
• Validates coverage in multiple state jurisdictions. Addresses proper application of any deductibles and verifies benefits available and coverage limits that will apply.
• Refers claims beyond authority as appropriate based on exposure and established guidelines. Recognizes and forwards appropriate files to Notice of Loss Coordinator (NOLC).
• Negotiation/Resolution:
• Determines settlement amounts. Conveys claim settlements within authority limits to claimants.
• Insurance License:
• In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.

Minimum Qualifications

• High School Diploma or GED and one year of customer service experience or Bachelor's degree required.

Education, Work Experience, & Knowledge

• Bachelor's degree preferred.
• Customer-oriented (or focused) service preferred.

Job Specific Technical Skills & Competencies

• Demonstrated ownership attitude and customer centric response to all assigned tasks
• Ability to work in a high volume, fast paced environment managing multiple priorities
• Attention to detail ensuring accuracy
• Able to demonstrate positive and professional demeanor
• Able to demonstrate effective sales skills or aptitude
• Proficient in conflict resolution skills
• Sales experience preferred
• Keyboard skills and Windows proficiency, including Excel and Word - Intermediate
• Verbal and written communication skills -Intermediate
• Analytical Thinking - Basic
• Judgment/Decision Making - Basic
• Negotiation - Basic
• Insurance Contract Knowledge - Basic
• Principles of Investigation - Basic
• Value Determination - Basic
• Settlement Techniques - Basic
• Medical Knowledge - Basic

Environmental / Work Schedules / Other

• Operates standard office equipment
• Requires extended periods of computer use
• Requires extended periods of sitting

The Travelers Companies, Inc. is a leading provider of property casualty insurance for auto, home, and business. Travelers prides themselves on helping customers manage risk before a claim occurs — and responding with speed, professionalism, and compassion when claims do happen. Through challenging work in a fast-paced atmosphere, they provide student and graduates with a rewarding experience that will keep them moving.