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IT Application Support Analyst

Learn more about National General Insurance
National General Insurance

National General Insurance

IT Application Support Analyst

Dallas, TX
Full Time
Paid
  • Responsibilities

    PRIMARY PURPOSE:

    Responsible for support and monitoring of the day to day performance of applications in the Operations Applications suite. Support includes performing enhancements and responding to production issues and outages related to the application suite in a timely manner.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

    • Support and maintain applications within the scope of the position
    • Comply with standard processes and procedures documentation
    • Diagnose and analyze problems in a timely and professional manner
    • Execute tasks assigned by supervisor or via service requests assigned to team
    • Monitor all production application components to ensure high availability and meet or exceed customer Service Level Agreements
    • Contact support teams to assist in incident resolution in relation to system alerts
    • Maintaining relationships with key/strategic partners/customers
    • Identify opportunities for process, systems and application improvements in a dynamic environment architected to solve problems and improve processes
    • Ad hoc SQL reporting
    • Mandatory rotating on-call availability
  • Qualifications

    MINIMUM SKILLS AND COMPETENCIES:

    The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • High school diploma or general education degree (GED)

    • 1+ years of experience in an IT support environment

    • General knowledge of software development lifecycle

    • High degree of initiative, mature judgment and discretion

    • Consistently seeks to develop self and skills needed to be prepared for future opportunities

    • Commitment to continuous process improvement

    • Problem solving skills

    • Must perform well in high-energy, dynamic and team-oriented environments

    • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint And Visio)

    • Must possess effective verbal and written communication skills

    DESIRED SKILLS:

    • Bachelor Degree or in-lieu of degree equivalent education, training and work-related experience
    • Background in IT system monitoring and alerting, as well as, incident management
    • Basic knowledge of SQL Queries
    • Background supporting Service Management software
    • Basic knowledge of scripting languages; VB script, Powershell
    • Knowledge of file transfer protocol
    • Knowledge of batch process scheduling
  • Industry
    Insurance
  • Fun Fact
    We're a company of many niche businesses where you can grow and thrive in many different disciplines.
  • About Us
    National General is a leading insurance carrier which has been in the industry since 1939. Through subsidiaries and other affiliated companies, National General offers homeowners, flood, personal and commercial auto, RV, motorcycle, life, accident and supplemental health insurance products. National General Insurance is a thriving company committed to ensuring that our employees achieve their personal best. Our employees are advancing their careers at a best-in-class insurance provider that is an industry leader in innovation. We give employees resources which enable them to take charge of their own future success.